International Paper ยท 1 day ago
Manager Customer Technical Services
Memphis, TN
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$120K/yr - $155K/yr
8+ years expInternational Paper is a leading company in the Containerboard business operations, and they are seeking a Customer Technical Services Manager. This role involves providing technical support to customers, optimizing product performance, and managing complaint resolution processes to enhance customer loyalty and market position.
ManufacturingMarketingPaper ManufacturingProduct DesignSales
Responsibilities
Provide technical support to Containerboard customers within a global geographic region
Based on customer stratification, develop and maintain close working relationships with key internal customers (all IP Converting) and strategic external customers
Optimize market access by 1) providing guidance to internal and external customers of Containerboard product selection to maximize product performance, 2) providing technical support to customers to help them maintain or increase productivity regardless of mill sourcing, and 3) working to eliminate sourcing restrictions
Leverage converting and mill technical knowledge to identify and perform project work to create value within Industrial Packaging, working with stakeholders cross-functionally across the business
Gather market data that will provide direction to the business on product enhancements and new product development to meet competitive pressures and/or customer needs
Manage the complaint resolution process by providing leadership in the areas of field investigation, root cause analysis, negotiation of claim settlement, product disposition and sale, and corrective action implementation
Achieve IP Converting financial goals by providing technical support in product selection to optimize box performance at a minimum cost
Achieve PSNA financial goals by providing consultative services to strategic open market and IP Converting box plants that includes 1) optimization of box plant systems performance, 2) business and plant operations audits and 3) corrugator and converting equipment audits
Maintain customer loyalty through routine, proactive technical interaction with open market and internal box plant customers
Maintain and grow market positions by 1) identifying product performance issues and working with the mills to correct them, and 2) collecting market and competitive data to identify product enhancement and new product development needs
Support mill cost reductions by participating on development and field evaluation teams
Execute product performance analysis and improvement projects as assigned by manager or Director, Tech Services
Qualification
Required
Technical degree required, engineering degree preferred; strong knowledge of papermaking, corrugating, converting and testing processes desired
8+ years of industry experience is preferred
Demonstrated root cause analysis and problem solving skills
Customer focus with strong verbal and written communication skills
Self-motivated with strong initiative and ability to work with minimal direct supervision
Customer focused and effective in working with diverse teams
Skilled in dealing with ambiguity and conflict resolution
Computer and group presentation skills
Advanced analytical skills and capabilities desired (i.e., utilization of Minitab or other statistical tools to perform advanced analysis)
Capable of quickly earning trust, confidence, credibility and developing a genuine rapport with customers and business leadership
Action oriented
Dealing with ambiguity
Business acumen
Managerial courage
Customer focus
Functional/Technical skills
Problem solving
Priority setting
Time management
Benefits
Paid time off including Vacation and Holidays
Retirement, and 401k Matching Program
Medical & Dental
Education & Development (including Tuition Reimbursement)
Life & Disability Insurance
Company
International Paper
International Paper manufactures paper and paper-packaging products.
10001+ employees
H1B Sponsorship
International Paper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (11)
2023 (22)
2022 (20)
2021 (19)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael Amick
Senior Vice President, North American Papers, Pulp & Consumer Packaging
Thomas G. Kadien
Sr. Vice President
Recent News
Morningstar.com
2025-12-29
2025-11-25
Company data provided by crunchbase