Steadfast Health · 1 day ago
Facility Administrator - Cleveland
Cleveland, Ohio
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yrSteadfast Health is on a mission to deliver hope and healing to those experiencing substance use disorder through best-in-class addiction treatment. As the Facility Administrator, you will oversee the daily operations of the Cleveland outpatient clinic, ensuring high-quality patient-centered care while maintaining compliance with regulations and leading a cross-functional team.
Hospital & Health Care
Responsibilities
Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance
Own the clinic’s P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth
Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals
Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment
Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery
Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability
Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care
Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment
Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care
Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic
Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast’s commitment to being a trusted extension of their care team - responsive, proactive, and solutions-oriented
Collaborate with other Steadfast Facility Administrators and leaders to share insights, align strategies, and drive operational excellence across the organization
Qualification
Required
Proven leadership experience in outpatient clinic operations management, within a substance use disorder treatment setting
Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team
Proficiency in using data dashboards, EHR reporting tools, and Excel to track key performance indicators (KPIs) such as patient retention, access, and staff productivity
Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality
Solid understanding of patient care processes, healthcare best practices, and regulatory requirements, in SUD treatment setting
Experience with workflows and regulatory standards
Strong interpersonal and team-building skills, with an ability to develop, engage and inspire diverse clinical and operational team members
Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges
A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers
A passionate advocate for Steadfast Health's mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care
Benefits
Medical, dental and vision coverage
Flexible time off with generous PTO, floating holidays, and paid volunteer days
401K Match
Employee assistance program
100% employer-paid short-term and long-term disability and employer-sponsored life insurance
Professional development opportunities
Employee referral program
An opportunity to be first-in-role and grow with the company!
Company
Steadfast Health
Steadfast Health provides comprehensive, evidence-based treatment to individuals with substance use disorders (SUDs).
Founded in 2024
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase