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Commonwealth of Pennsylvania · 1 day ago

Tourist Information Supervisor

Delaware County, PA

Full-time

Onsite

Entry, Mid Level

1+ years exp

The Commonwealth of Pennsylvania is seeking a Tourist Information Supervisor to enhance the experience of visitors at Pennsylvania's Welcome Centers. This role involves overseeing operations, providing assistance and information to travelers, and creating a welcoming atmosphere while maintaining knowledge of local attractions and services.

Non Profit

Responsibilities

Oversee the operations of the PennDOT Welcome Centers, ensuring that your team delivers accurate, efficient, and helpful information to travelers visiting these facilities

Represent the Commonwealth of Pennsylvania by warmly greeting and assisting guests

Maintain a comprehensive understanding of the state's highways, transportation networks, and various public and private attractions, including recreational areas, events, weather updates, accommodations, and tourist sites

Distribute printed materials that enhance visitors' travel experiences

Facilitate both internal and external communications to optimize operations

Participate in quarterly meetings focused on events, programs, and services

Qualification

Public contact experienceTourist information knowledgeSupervisory experienceCustomer service skillsCommunication skills

Required

One year as a Tourist Information Counselor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

Two years of experience in work involving public contact; or

An equivalent combination of experience and training

You must be able to perform essential job functions