Apply on Employer Site

Highland Rivers Behavioral Health · 1 day ago

Customer Service Representative (Outpatient Clinic)

Calhoun, GA

Full-time

Onsite

New Grad, Entry Level

Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders, and intellectual developmental disabilities. The Customer Service Representative (CSR) is responsible for greeting and directing individuals, answering inquiries, scheduling appointments, and maintaining accurate records.

Health CareNon ProfitWellness

Responsibilities

Must be customer service oriented

Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures

Schedule, reschedule and cancel appointments as needed

Return all telephone messages in a timely manner

Provides information on HRH programs

Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner

If applicable, ensures individuals are referred to the clinical team for triage

Responds to irate individuals in a calm and professional manner

Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information

Scan paper documents in a timely manner

Collects all monies due to HRH and posts to Cash Sheet accurately

Checks in/out all individuals served in a timely manner

Completes the financial process accurately and in a timely manner

Upholds positive interpersonal relations among all team members

Use initiative and good, sound judgment

All other duties as assigned

Qualification

Customer service orientationEHR system proficiencyAppointment schedulingInterpersonal relationsSound judgment

Required

Must be customer service oriented

Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures

Schedule, reschedule and cancel appointments as needed

Return all telephone messages in a timely manner

Provides information on HRH programs

Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner

If applicable, ensures individuals are referred to the clinical team for triage

Responds to irate individuals in a calm and professional manner

Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information

Scan paper documents in a timely manner

Collects all monies due to HRH and posts to Cash Sheet accurately

Checks in/out all individuals served in a timely manner

Completes the financial process accurately and in a timely manner

Upholds positive interpersonal relations among all team members

Use initiative and good, sound judgment

All other duties as assigned

Benefits

Health Insurance through the State Health Benefit Plan of GA

Flexible Benefits such as dental, vision, life, critical illness, etc.

Retirement Plan with employer matching

4 weeks of Paid Time Off with increase of accruals based on years of service

10 paid holidays

1 personal day

Qualifying employer for Public Student Loan Forgiveness

NHSC loan forgiveness in qualifying counties.

Clinical supervision for candidates on a licensure track.

Company

Highland Rivers Behavioral Health

We are a behavioral healthcare agency offering services for adults, youth, and families with mental health and addictive disease challenges as well as adults with intellectual and developmental disabilities.

Founded in 2002