Isos Technology ยท 1 month ago
Functional Consultant
Isos Technology is looking for an energetic and personable professional to join their Pacific Team. The role involves providing hands-on support and guidance to clients on their use of Atlassian tools, ensuring effective deployment of Isos Technology products and services.
Information ServicesInformation TechnologySoftware
Responsibilities
Administer the Atlassian products and assist clients with implementation to support their business processes
Complete customer support requests as directed by client leads to meet contracted SLAs and deliver on client objectives
Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
Qualification
Required
1+ years experience in a customer service or support role
1+ years experience as a Jira administrator
Effectively manage time and expectations with internal resources and clients
Manage multiple clients and issues simultaneously
Communicate effectively, both verbally and in writing, for technical and business operations audiences
Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
Advise clients on best practices, guidelines, and recommendations
Preferred
Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
Company
Isos Technology
Isos technology helps clients leverage the atlassian product family to fuel business transformation from the inside out.
Funding
Current Stage
Growth StageTotal Funding
unknown2022-12-07Acquired
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