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Isos Technology · 1 month ago

Functional Consultant

United States

Full-time

Remote

Entry Level

1+ years exp

Isos Technology is looking for an energetic and personable professional to join their Pacific Team. The role involves providing hands-on support and guidance to clients on their use of Atlassian tools, ensuring effective deployment of Isos Technology products and services.

Information ServicesInformation TechnologySoftware

Growth Opportunities

Responsibilities

Administer the Atlassian products and assist clients with implementation to support their business processes

Complete customer support requests as directed by client leads to meet contracted SLAs and deliver on client objectives

Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs

Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction

Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges

Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients

Qualification

Jira administrationAtlassian productsCustomer service experienceTime managementEffective communication

Required

1+ years experience in a customer service or support role

1+ years experience as a Jira administrator

Effectively manage time and expectations with internal resources and clients

Manage multiple clients and issues simultaneously

Communicate effectively, both verbally and in writing, for technical and business operations audiences

Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use

Advise clients on best practices, guidelines, and recommendations

Preferred

Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges