Concord Hospitality Enterprises · 1 day ago
Front Office Manager
Durham, NC
Full-time
Onsite
Mid, Senior LevelConcord Hospitality is seeking a Front Office Manager to lead their guest services team. This leadership role is responsible for ensuring superior guest satisfaction and managing front desk operations according to brand standards.
HospitalityTourism
Responsibilities
Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
Act as Manager on Duty, supporting hotel-wide operations when required
Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
Produce accurate financial reports in a timely manner
Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
Mentor and develop management talent within the front office team
Qualification
Required
Proven leadership experience in hotel front office or guest services management
Strong customer service philosophy and ability to foster a guest-first culture
Knowledge of revenue management, financial reporting, and hotel operations
Excellent communication, training, and problem-solving skills
Familiarity with HR best practices and compliance standards
Benefits
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Company
Concord Hospitality Enterprises
Concord Hospitality Enterprises specializes in the fields of hotel development, third party acquisitions, and hotel revenue management.
Founded in 1985
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16.73M2025-10-28Undisclosed· $9.11M
2018-10-01Acquired
2014-11-10Series Unknown· $7.62M
Leadership Team
Brian Cornell
Chief Information Officer
Recent News
2025-10-01
2025-09-17
The Morning Call
2025-07-15
Company data provided by crunchbase