Expedite Talent Solutions ยท 4 months ago
DOAS Helpdesk System Analyst
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expExpedite Talent Solutions is seeking an experienced Help Desk System Analyst. The role involves providing technical support to end-users, troubleshooting hardware and software problems, and ensuring seamless operation across various technical platforms.
IT ManagementProfessional ServicesWarehousing
Responsibilities
Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP
Assist users with password resets, PST file management, and Exchange Admin tasks
Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams)
Use ticket tracking systems to document, prioritize, and track user issues effectively
Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution
Support security and authentication tools such as OKTA and Crowdstrike
Maintain knowledge of AWS and SharePoint systems to assist users as needed
Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions
Collaborate with IT teams to ensure smooth operation of company-wide systems
Qualification
Required
Experience in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies
Exceptional problem-solving skills
Effective communication skills
Ability to thrive in a dynamic environment
Direct support to end-users, addressing technical issues
Troubleshooting hardware and software problems
Assisting with network connectivity and VPN access
Hands-on and remote support for hardware, software, and IP phone systems
Use of ticket tracking systems to document, prioritize, and track user issues effectively
Troubleshooting advanced issues using tools like PowerShell for scripting and problem resolution
Support security and authentication tools such as OKTA and Crowdstrike
Maintain knowledge of AWS and SharePoint systems to assist users as needed
Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions
Collaborate with IT teams to ensure smooth operation of company-wide systems
Must be local to Atlanta and be able to come to the office every day
Preferred
3+ years of experience in a technical support or help desk role
Strong understanding of Windows 11, Active Directory, and Microsoft O365
Experience troubleshooting network connectivity, VPNs, and IP phone systems
Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS)
Proficiency with ticket tracking systems and remote support tools
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable
Excellent communication and interpersonal skills to interact with users of varying technical expertise
Strong organizational skills and attention to detail in documenting issues and resolutions
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
Company data provided by crunchbase