Red Cedar Capital Partners, LLC · 1 day ago
Warranty Manager
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
$80K/yr - $95K/yr
2+ years expRed Cedar Capital Partners, LLC is seeking a dedicated and professional Warranty Manager to join their team. In this role, you will address post-construction customer concerns and ensure that all warranty requests are managed efficiently and resolved to the highest standard.
Construction
Responsibilities
Obtain and review service requests from homeowners, scheduling appointments to assess warranty-related items
Meet with homeowners to discuss and understand their concerns regarding post-construction issues
Serve as the primary point of contact for homeowners regarding warranty issues
Provide timely and professional responses to inquiries and concerns
Coordinate with subcontractors, trades, and internal teams to schedule repair work needed to address homeowner concerns
Ensure timely and effective completion of all work
Ensure all warranty issues are addressed to the homeowner's satisfaction
Follow up on completed work, performing inspections as necessary to confirm quality and compliance with company standards
Maintain detailed records of service requests, completed work, and communication with homeowners
Provide regular updates to management and ensure all warranty requests are resolved within designated timelines
Conduct inspections to identify areas of improvement and ensure that completed repairs meet the company's standards
Provide feedback to the construction team to help prevent future warranty issues
Maintain a professional, positive, and courteous demeanor when interacting with homeowners, addressing their concerns efficiently and with empathy
Embrace changes in schedule or demand, demonstrating flexibility and a proactive approach in solving problems as they arise
Work closely with construction teams, subcontractors, and management to ensure smooth resolution of all warranty claims and enhance the overall customer experience
Qualification
Required
Minimum of 2 years of experience in a customer service or similar role, preferably in the home construction industry
Detail-oriented & highly organized
Excellent communication and interpersonal skills
Self-motivated and able to adhere to a schedule
Customer Focused, composed, patient, and approachable
Problem solver
Minimum High School Diploma or equivalent required
Possess a valid Driver's License and vehicle insurance and willingness to travel locally as needed
Clean background
Knowledge of construction processes
Preferred
New construction or builder experience preferred
Benefits
100% paid Medical insurance for the employee and their children.
100% paid Dental insurance for the employee and their children.
100% paid Vision insurance for the employee and their children.
401k with matching
Company paid
120 Paid time off hours annually.
Company
Red Cedar Capital Partners, LLC
Red Cedar Capital Partners, LLC Land, Development, and Build Solutions within the Real Estate Marketplace.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase