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Hy-Vee, Inc. · 1 day ago

Assistant Manager of Ecommerce

Omaha, NE

Full-time

Onsite

Mid Level

Hy-Vee, Inc. is a grocery store chain that emphasizes customer service and community engagement. The Assistant Manager of E-commerce is responsible for overseeing the planning and execution of the store's E-commerce orders, ensuring a seamless pickup and delivery experience for customers across various departments.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: (examples include):

Escorting them to the products they’re looking for

Securing products that are out of reach loading or unloading heavy items

Making note of and passing along customer suggestions or requests

Performing other tasks in every way possible to enhance the shopping experience

Answers the telephone and emails promptly and provides friendly, helpful service to customers who call

Promotes Perks+ memberships and Ecommerce services

Ensures smooth operation of all departments order fulfillment processes

Works to find efficiencies in store and areas of improvement

Reviews orders for accuracy

Assesses out of stocks and order cancellations

Ensures Customer Care emails, survey complaints, and other customer issues, including third-party complaints are appropriately handled

Ensures that customers are satisfied with their experience and takes steps necessary to address customer service issues

Continually monitors incoming online orders to ensure prompt, on-time fulfillment. Requests additional help from other areas of the store as needed

Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible

Maintains communication and relationship with eCommerce Supervisor and other department supervisors

Ensures all payments are tenders for properly rang up in POS for both first party and third-party orders

Ensures products are available for online sale. (snoozed items in food service, prohibit ecommerce flags for Aisles Online)

Sends in local items for images and content so they can be available for online sales

Provides education to existing employees regarding new policies and procedures

Adheres to company policies and individual store guidelines

Coordinates all store deliveries by appropriate planning, scheduling, and resource management

Responsible for labor standards and scheduling based on unit-based scheduling and projected orders

Ensures communication with customer on substitutions and order modification edits

Ensures Red Line calls and inquiries for Aisles Online are being answered and handled appropriately

Responsible for oversite and policy adherence for product location

Ensures proper audit processes and training is in place for orders shopped by third-party services

Ensures process is in place for communication between store and Ecommerce Fulfillment Centers where necessary

Ensures Red Line calls and inquiries for Food Service are answered and handled appropriately

Ensures appropriate menu items are available and monitors canceled food service orders

Ensures process is in place to verify Deliverect tablet is plugged in, turned on, and logged in each morning for food service orders

Establishes processes, provides training, and completes random audits to make sure food service orders are freshly prepared, using the correct packaging, and meeting our quality standards

Manages and trains users on the MTO system and ensures orders are prepared as requested

Monitors incoming orders with made to order items to ensure accurate product procurement, product creation and on-time fulfillment

Understands TPM availability at respective store. (TPMs include but are not limited to DoorDash, Instacart, Grubhub, Uber, and Shipt)

Ensures all Checkout attendants are trained to handheld TPM orders appropriately

Responsible for maintaining delivery service quality through educating and blocking drivers as needed

Responsible to training required induvial on TPM portals (Floral manager, AO manager, FS manager, etc.)

Ensures process is in place to verify TPM tablet(s) is plugged in, turned on, and logged in each morning in necessary departments

Performs other job-related duties and special projects as required

Assists in training new employees. Supports Aisles online manager for employee scheduling

Reports to work when scheduled and on time

Qualification

E-commerce managementCustomer serviceOrder fulfillmentComputer proficiencyProblem-solvingCommunication skillsInterpersonal skillsTeam leadership

Required

Commitment to the Hy-Vee Mission and a willingness to promote the values of the company

Good verbal and written communication skills

Strong interpersonal skills: ability to relate to and interact with people in a friendly, professional manner

Ability to identify problems, develop and execute solutions

Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs

Visual requirements include: ability to see detail at near range with or without correction

Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking

Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions

Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people

Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people