Centro (Ortnec) ยท 1 day ago
Customer Experience Representative (CO)
United States
Full-time
Remote
Mid LevelCentro (Ortnec) is a thriving company in the eCommerce space, offering a balance between stability and an innovative startup culture. They are looking for a Customer Experience Representative to be the primary contact for Customers and Creators, handling inquiries and contributing to site improvements.
Information TechnologyMarketingSaaSWeb Development
Responsibilities
Responding to incoming calls, chats, and emails from Customers and Creators in a timely and professional manner
Provide assistance with billing inquiries, technical support, and website navigation
Effectively troubleshoot and resolve issues, escalating cases when necessary
Review creator applications to validate the information provided, and providing additional assistance or clarification when necessary
Preventing chargebacks and mitigating risk by thoroughly reviewing and analyzing transactions for potential fraudulent activity
Acting as a liaison between customers/creators and internal departments to facilitate effective communication and problem-solving, providing detailed and accurate information
Stay up-to-date with product knowledge and company policies to provide accurate information and support to our Customers and Creators
Qualification
Required
You have a strong passion for helping people and delivering exceptional customer service
Proficiency with computers and web browsers, with the ability to multiple across multiple systems
Strong problem-solving skills and the ability to independently identify and resolve issues
Attention to detail when identifying and reporting bugs, providing accurate and comprehensive information
Fluent in written and spoken English
Preferred
Conversational French, Spanish or German is an asset
Benefits
Fair bonus system
Paid vacation and sick leaves days
Learning and sport program
Full remote work from home
Cool & friendly team
Company
Centro (Ortnec)
Centro team (Ortnec) is an international product development company.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase