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Connecticut Department of Administrative Services · 1 day ago

State Program Manager

Middletown, CT

Internship

Hybrid

Intern, Senior Level, Lead/Staff

$99K/yr - $135K/yr

9+ years exp

The Connecticut Department of Emergency Services and Public Protection is seeking a highly skilled and motivated State Program Manager to serve as the Legal Affairs Unit's Chief of Staff-style operational leader. The role involves overseeing key legal administrative functions, managing compliance programs, and supervising support staff to ensure effective legal operations in a dynamic environment.

GovernmentService IndustrySocial Assistance

Responsibilities

Serve as the Legal Director’s operational lead and second-in command for all non-attorney functions

Coordinate daily workflow, case assignments, and process tracking for the Legal Affairs Unit

Develop, implement, and maintain standard operating procedures, policies, manuals, and procedural guidance documents

Lead Freedom of Information compliance processes, including redaction workflow oversight, backlog management, and statutory compliance tracking

Oversee Clean Slate implementation, auditing, record reviews, and compliance documentation

Manage the agency’s records retention processes

Coordinate audit responses, compliance reporting, and administrative follow-up requirements

Directly supervise paralegals, processing technicians, and administrative hearing specialists

Provide coaching, performance feedback, scheduling guidance, and professional development support

Administrative Hearings Support

Assist with the drafting of policies, internal advisories, MOUs, training materials, and compliance guidance

Serve as a liaison between Legal Affairs and other DESPP divisions, the Commissioner’s Office, and external agencies

Oversee onboarding, staff training, performance documentation support; and

Support workforce planning and organizational development initiatives

Qualification

Legal ComplianceRecords ManagementProject ManagementSupervisionPolicy DevelopmentInterpersonal SkillsOral CommunicationWritten Communication

Required

Nine (9) years of professional experience

One (1) year of the General Experience must have been in the specific area of assignment

Considerable knowledge of and ability to apply management principles and practices

Considerable knowledge of relevant state and federal laws, statutes and regulations

Considerable knowledge of project management

Considerable knowledge of principles and practices of business and public administration with emphasis on effective organization, administration and management

Considerable interpersonal skills

Considerable oral and written communication skills

Considerable ability to analyze organizational problems and determine effective solutions