ACC Premiere ยท 1 day ago
Bilingual Spanish - Remote Customer Service Representative
United States
Full-time
Remote
Entry Level
$12.50/hr - $13/hr
2+ years expACC Premiere is passionate about customer service and provides exceptional service experiences for consumers of many well-known brands. They are seeking a Bilingual Spanish - Remote Customer Service Representative to handle customer inquiries, maximize sales opportunities, and maintain customer records.
Outsourcing/Offshoring
Responsibilities
Handle customer inquiries and complaints
Maximize every sales opportunity by upselling and cross-selling profitable products
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
Qualification
Required
Bilingual in Spanish and English
Experience in retail, sales, retention, and/or data entry
Ability to handle customer inquiries and complaints
Ability to maximize sales opportunities by upselling and cross-selling
Ability to document and update customer records based on interactions
Ability to maintain a knowledge base of evolving products and services
Ability to increase customer retention through creative problem-solving skills
Ability to handle numerous customer inquiries promptly, accurately, and efficiently
Preferred
Minimum of 2 years customer service experience in a call center environment
Experience supporting luxury brand products and services
Experience supporting home appliances
Positive and professional demeanor
Excellent written and verbal communication skills both English and Spanish
Minimum HS diploma, college preferred
Experience with diagnosing and troubleshooting
Experience supporting consumer products and/or services
Benefits
***Equipment Provided***
***Paid Training***
Company
ACC Premiere
ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase