Drybar · 1 day ago
Assistant Manager
US-AZ-Scottsdale
Full-time
Onsite
Entry, Mid Level
$45K/yr - $45K/yr
2+ years expDrybar is a company focused on providing exceptional blowout services with over 140 shops across the U.S. The Assistant Shop Manager plays a crucial role in overseeing shop operations, driving sales performance, and ensuring a high-quality client experience while supporting the Shop Manager in daily activities.
E-CommerceInternetRetail
Responsibilities
Lead the client journey from check-in through check-out, ensuring Drybar standards are met every single time
Resolve escalated client concerns and provide consistent, policy-aligned service recovery
Coach Stylists and Bartenders in real time to maintain hospitality, pacing, and professionalism
Oversee daily staffing, floor flow, client assignments, and break schedules
Provide in-the-moment coaching, correction, and redirection to maintain expectations and standards
Conduct follow-up conversations and assist with performance documentation
Mentor team members and model strong, consistent leadership behavior
Support hiring, interviewing, and selection of our front desk staff AKA Bartenders
Train new Bartenders- including systems training, guest experience, and Drybar standards
Support skill development in areas such as guest communication, sales, add-ons, membership selling, and time management
Ensure all new hires understand handbook policies, non-negotiables, and shop procedures
Actively promote awareness of shop goals (Memberships, Add-Ons, SPC, Retail, Client Count)
Lead sales coaching conversations throughout the shift and maintain a motivating environment
Ensure all promotions are executed correctly and consistently communicated
Review daily/weekly performance metrics and partner with the Shop Manager to build improvement plans
Manage books in Booker, ensuring proper pacing, coverage, and client flow
Maintain adherence to all company policies, including timekeeping accuracy
Ensure shop cleanliness, readiness, and organization at all times
Ensure team follows safety practices, emergency procedures, and compliance regulations
Address or escalate incidents, injuries, or serious client concerns appropriately
Oversee daily supply checks and restocking
Assist with ordering inventory and supplies when requested or in the Shop Manager’s absence
Support monthly inventory counts to ensure accuracy and cost control
Maintain consistent back bar and station readiness
Assist with scheduling support, labor planning conversations, and shift coverage decisions
Support paperwork, reporting, documentation, and follow-up tasks delegated by the Shop Manager
Participate in leadership meetings and trainings
Assist with candidate screening, interviewing, and giving hiring feedback
Support new hire onboarding, orientation flow, and first-week success tasks
Lead by example and reinforce Drybar’s Heart & Soul values through daily actions
Support team morale by celebrating wins, recognizing strong performance, and promoting a positive shop environment
Serve as acting shop manager in the Shop Manager’s absence, when delegated
Perform other duties as assigned
Qualification
Required
Must have 2+ years of leadership experience in previous retail, salon or spa environment
Must be able to work a Wednesday-Sunday schedule
Benefits
Health Care benefits
Employee discounts
Dental
Medical
Paid Time Off
Vision
Company
Drybar
Drybar is a retail chain exclusively for blow-drying hair for a reduced price compared to traditional salons.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$48.5MKey Investors
SPK CapitalCastanea
2019-12-19Acquired
2016-06-27Private Equity
2014-06-27Series Unknown· $20M
Leadership Team
Cameron Webb
Founder + Creative Director
Recent News
Global Cosmetics News
2025-12-22
Company data provided by crunchbase