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HighRes Biosolutions · 1 day ago

Strategic Account Manager - Laboratory Automation

United States

Full-time

Remote

Mid, Senior Level

$220K/yr - $260K/yr

3+ years exp

HighRes Biosolutions is a revolutionary laboratory automation leader committed to improving human health through life science robotics. We are seeking a motivated and consultative Account Manager to own and grow a portfolio of strategic life science accounts, focusing on developing customer relationships and driving adoption of our solutions.

BiotechnologyConstructionRobotics

Responsibilities

Build, manage, and grow a defined portfolio of Key, Tier 2, and regional Tier 3–4 accounts, serving as the primary account owner and trusted advisor

Execute the full spectrum of account management motions, including account planning, stakeholder mapping, onboarding, adoption support, QBRs, renewals, and expansion

Identify and qualify new opportunities within existing accounts as well as through targeted new business development

Maintain multi-level relationships (scientist to C-suite) to strengthen account penetration and influence buying decisions

Collaborate with Applications, Customer Success, Service, Product, and Engineering teams to ensure successful project execution and ongoing customer satisfaction

Drive growth across systems, CellarioOS, devices and service contracts, by aligning HighRes solutions to evolving customer workflows and priorities

Partner with local distribution channels to support quoting, opportunity progression, and device sales

Maintain rigorous pipeline hygiene, forecasting accuracy, and account documentation within Salesforce

Capture and share market feedback to inform internal roadmap, marketing initiatives, and strategy

Willingness to travel up to 50% for customer visits and industry events

Qualification

Account managementLife sciences knowledgeConsultative sellingSalesforce proficiencyStakeholder managementCommunication skillsPresentation skillsRelationship-building