NEOGOV · 1 day ago
Lead Desk Clerk
50010, IA
Full-time
Onsite
New Grad, Entry Level
$13.52/hr - $14.34/hrNEOGOV is part of the City of Ames, a vibrant community in Iowa. They are seeking a Lead Desk Clerk to provide support to customers and staff at Parks & Recreation facilities, which includes responsibilities such as answering calls, processing payments, and mentoring desk clerks.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answer incoming calls and direct them appropriately
Greet customers
Receive payments and balance cash drawers
Complete nightly cash deposits
Communicate program information to customers
Register participants for programs/activities
Inform Office Manager of issues, concerns, and feedback
Complete data entry and general clerical duties
Serve as primary contact, person in charge, during evening and weekend hours
Perform opening/closing procedures
Serve as primary contact for facility events (i.e., classes, birthday parties, etc.)
Setup equipment as needed or required
Enforce rules and policies ensuring a safe facility
Assist with emergency action plans (EAP) as needed
Ensure facility is clean and maintained (i.e., trash removal, spill cleanup)
Complete tasks as assigned
Mentor, coach, and develop all staff members
Assist Office Manager with preparing work schedules
Assist with training desk clerks
Fill in for full-time staff members during times such as vacations, department meetings, department or city functions, and holidays the facility is open to the public
Qualification
Required
Must be at least 18 years of age
High school diploma, HiSet or GED
Cash handling and computer skills
Ability to learn and use recreation software
Ability to clearly communicate; understand customer needs
Ability to be self-motivated with a positive attitude
Ability to handle multiple tasks efficiently in a fast-paced environment
Ability to answer and assist customers on the phone or direct them to the correct party
Ability to understand, appreciate and embody the City of Ames Core Values
Ability to maintain an exceptional level of safety
Ability to interact with customers in a friendly and approachable manner
Ability to resolve conflicts
Ability to maintain a professional appearance (staff shirt, khaki pants and closed-toed shoes) at all times while onsite
Ability to maintain a professional demeanor (calm and courteous) at all times while on site
Preferred
General office clerical tasks and responsibilities, including customer service
Previous experience working with computer systems including Microsoft products, phone systems, and handling cash or payments
Previous experience being a leader or supervisor
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase