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Carroll Electric Cooperative Corporation · 3 weeks ago

Customer Service Representative Intern

Bentonville,AR,US

Internship

Onsite

Intern

Carroll Electric Cooperative Corporation is seeking a Customer Service Representative Intern to provide a wide range of support to the Customer Service Department. The intern will be responsible for handling customer inquiries, processing service orders, and assisting with administrative tasks.

Electrical DistributionEnergyEnergy ManagementFacilities Support Services

Responsibilities

Receives, issues appropriate receipt for, and deposits monies received by the cooperative and prepares and reconciles reports of such receipts and deposits

Effectively communicates with the public via telephone, in person, and electronic means

Accepts applications for membership and electric service, initiates action on consumer connect, reconnect, and disconnect orders, and explains requirements, rules, regulations and applicable policies to persons so involved

Performs scanning, filing, and navigates the Cooperative's systems to process service orders and other tasks

Assists with preparing and updating various reports, agendas, notes, etc

Safely operates Cooperative vehicles to run errands and perform other tasks

Requires ability and willingness to work in an administrative environment, typically sitting at a desk and operating typical office equipment. Requires ability and willingness to lift/manipulate light loads frequently and assist with medium loads occasionally

Exercises highest degree of confidentiality regarding all Cooperative, member, and employee information

Performs other duties as requested or required by the position

Qualification

Customer communicationReport preparationOffice equipment operationConfidentialityTeam cooperation

Required

Provides a wide range of support to the Customer Service Department

Reports to Manager, Customer Support