Victim Witness Customer Service Representative jobs in United States
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NEOGOV · 1 day ago

Victim Witness Customer Service Representative

positionChesterfield, VA
timeFull-time
remoteOnsite
seniorityEntry Level
money$41K/yr - $63K/yr
date1+ years exp

NEOGOV is a company that provides services related to victim and witness support. They are seeking a Victim Witness Customer Service Representative to assist victims of crimes, providing information and support while maintaining communication with various service providers.

GovTechHuman ResourcesInformation TechnologySoftware
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Greet and assist walk-in clients
Provide general information on Victim/Witness Program services
Provide referral to various service providers
Process victims’ applications to Criminal Injuries Compensation Fund
Research and resolve victims’ issues with court-ordered restitution
Research and process forensic billings
Perform a variety of office support tasks (e.g. data entry, filing, copying)
Perform other work as required

Qualification

Criminal justice knowledgeVerbal communicationWritten communicationOffice software proficiencyCultural sensitivityStress managementBilingual (English/Spanish)

Required

High school diploma or GED
One year of direct customer service experience
Basic working knowledge of the criminal justice system
Considerable skill in verbal and written communication
Ability to operate a personal computer and related standard office software (e.g., Word, Excel)
Ability to deal calmly with highly emotional or stressful situations
Ability to interact with a variety of people from different cultures and backgrounds and of varying ages
Pre-employment drug testing
FBI criminal background check
Education/degree verification
Successfully passing a more stringent criminal background check

Preferred

Verbal and written fluency in both English and Spanish

Company

NEOGOV

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Glassdoor3.5
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NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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Recent News

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Company data provided by crunchbase