Information Security Media Group (ISMG) · 1 week ago
Information Technology Support Specialist
Princeton, NJ
Full-time
Onsite
Mid Level
$60K/yr - $75K/yr
3+ years expInformation Security Media Group (ISMG) is a global intelligence firm and media powerhouse leading in cybersecurity and digital transformation. They are seeking an IT Support Specialist to ensure smooth day-to-day IT operations by providing technical support, managing equipment, and maintaining the security of their technology environment.
Cyber SecurityInformation TechnologyInternetMarketingRisk ManagementSecurity
Responsibilities
Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office
Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits
Identify and resolve patching failures to ensure systems remain updated and secure
Monitor alerts from security tools and remediate vulnerabilities in a timely manner
Provide reliable in-person support for staff in both the Princeton and NYC offices
Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage
Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)
3–5 years of experience providing IT support in a fast-paced, professional environment
Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications
Experience with device imaging, software deployment, and endpoint management tools
Familiarity with patch management, vulnerability monitoring, and endpoint security solutions
Excellent troubleshooting skills with a structured and methodical approach to problem-solving
Strong interpersonal and communication skills with the ability to support users of varying technical levels
Ability to manage multiple tasks, set priorities, and meet deadlines independently
Willingness to travel occasionally to support the NYC office
Benefits
Continuous learning and professional development
Company
Information Security Media Group (ISMG)
Information Security Media Group (ISMG) is the world’s largest media organization devoted solely to information security and risk management.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sanjay Kalra
Chief Executive Officer
Recent News
Company data provided by crunchbase