California Institute of Applied Technology · 1 week ago
Financial Aid Coordinator Manager
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $100K/yr
5+ years expCalifornia Institute of Applied Technology is seeking a Financial Aid Coordinator Manager to lead and oversee a dedicated team of Financial Aid Coordinators. This role focuses on ensuring a seamless financial aid experience for students while adhering to federal and state regulations.
EducationInformation Technology
Responsibilities
Recruit, coach, motivate, and supervise our growing team of Financial Aid Coordinators
Monitor and improve critical KPIs and performance metrics for each Financial Aid Coordinator
Support termly financial processing goals by ensuring Financial Aid Coordinators provide accurate student financial statements, forecasts, and financial guidance
Coach Financial Aid Coordinators on effective processes in helping students navigate the Free Application for Federal Student Aid (FAFSA) process and interpret their financial aid awards
Oversee the administration of financial aid programs, including federal, state, institutional, and private aid
Support student escalations by handling student inquiries and complaints with care and a customer service approach
Coach Financial Aid Coordinators to effectively provide counseling on financial aid applications, deadlines, and award processes
Assist students and families with renewing financial aid and other funding options
Adhere to SAP policies and guidelines, coaching Financial Aid Coordinators on effective strategies in motivating and educating students on the funding impacts of SAP
Ensure compliance with relevant regulations such as Title IV, state-specific rules, and institutional policies
Monitor and track financial processing and clearance
Maintain current knowledge of all funding sources offered by the institution
Provide ongoing training to team members on policy and process changes
Collaborate with internal stakeholders, including Admissions, Student Services, and Career Services, to support student recruitment and retention goals
Ensure that the institution follows federal, state, and institutional regulations
Prepare for and manage financial aid audits and reviews
Submit necessary reports required for various governing bodies, such as the Department of Education, and annual audits to the Financial Aid Director for final review and approval
Adhere to compliance deadlines and perform periodic reviews to determine compliance status
Work with the Financial Aid Director to develop and revise department policies and procedures
Communicate policy updates to students and staff as needed
Coach, and counsel employees, in partnership with HR
Provide professional growth opportunities for employees
Manage and enforce timekeeping policies to ensure accuracy and timely process of employee’s timecards
Contribute to team effort by accomplishing results as needed
Process timely, accurate, fair, without bias, performance reviews
Embody CIAT’s mission, values, and support the goals of the department
Ensure a safe, secure, and ethical work environment
Qualification
Required
Minimum 5 years of experience in higher education financial aid positions, including administering Title IV, VA, private education financing, scholarships, and employer-sponsored funding
Minimum 2 years of experience using enterprise CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics
Experience recommending financing options to students to help them meet their career goals
Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
Strong organizational skills to manage multiple and rapidly changing priorities to meet the needs and expectations of employees
Self-motivated with a strong work ethic; dedicated to quality, quantity, and timeliness of results
Able to handle sensitive information with a high degree of confidentiality
Possess high ethical standards, being an example of professionalism to others
Demonstrated ability to anticipate needs and exercise independent judgment
Excellent analytical skills, problem-resolution skills, and general business acumen
Proficient skills in MS Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project, and ability to learn additional software products
Proficient in data analysis, reporting, and Microsoft Excel skills to present forecasting models, conversion rate analysis, benchmark performance metrics, and goal setting
Exhibits a high degree of flexibility in adapting to a rapidly changing environment
Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
A computer savvy and technical mindset willing to learn new systems that are deployed and build automated processes to streamline manual activities
Strong presentation, public speaking, and writing skills
Possess a sincere interest in helping others achieve life goals
Takes a customer-service-oriented approach in collaboration with internal departments to support student recruitment and student retention goals
Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical
Team player with a positive, can-do attitude
Possess high ethical standards, being an example of professionalism to others
Must be able to embody CIAT's mission, vision, purpose, and values
Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture
Preferred
Bachelor's degree preferred, or equivalent work experience
Previous Financial Aid management experience preferred
Company
California Institute of Applied Technology
California Institute of Applied Technology is an award-winning technical college helping students launch and advance their career in the competitive job market.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kara Sturdevant
Academic Partnerships Liaison
Recent News
2026-01-08
Computer Weekly
2025-11-08
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