NEOGOV · 1 day ago
Desk Clerk
50010, IA
Full-time
Onsite
New Grad, Entry Level
$10.84/hr - $11.44/hrNEOGOV is seeking a Desk Clerk for the City of Ames Parks and Recreation Department to provide support to customers and staff at facilities. The role involves answering calls, greeting customers, processing payments, and assisting with program registrations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answer incoming calls and direct them appropriately
Greet customers
Receive payments and balance cash drawers
Communicate program information to customers
Register participants for programs/activities
Complete data entry and general clerical duties
May perform opening/closing procedures
Supervise facility activities (i.e., open gym, games, birthday parties, etc.)
Setup equipment as needed or required
Complete tasks as assigned
Ensure a safe environment minimizing or eliminating hazardous situations and behaviors
Fill in for full-time staff members during times such as vacations, department meetings, department or city functions, and holidays that the Community Center is open to the public
Qualification
Required
Must be at least 18 years of age
Cash handling and computer skills
Ability to learn and use recreation software
Ability to clearly communicate; understand customer needs
Ability to be self-motivated with a positive attitude
Ability to handle multiple tasks efficiently in a fast-paced environment
Ability to answer and assist customers on the phone or direct them to the correct party
Ability to understand, appreciate and embody the City of Ames Core Values
Ability to maintain an exceptional level of safety
Ability to interact with customers in a friendly and approachable manner
Ability to maintain a professional appearance (staff shirt, khaki pants and closed-toed shoes) at all times while onsite
Ability to maintain a professional demeanor (calm and courteous) at all times while on site
Required Physical Activities: Talking, hearing, walking, reaching, grasping, pushing, pulling, repetitive motions, stooping, kneeling, crouching, standing, sitting, and finger dexterity
Physical Characteristics of Work: Work requires sitting and/or using various computer equipment approximately 75% of the time, and standing and/or walking 25% of the time. Frequently requires the exertion of up to 10 pounds of force, and infrequently requires the exertion of 10 – 50 pounds of force to lift or otherwise move objects
Vision Requirements: The minimum standard for those whose work deals largely with preparing and analyzing data and written information, accounting, transcription, using a computer terminal, and/or extensive reading
Environmental Conditions: For most positions in this classification, the worker is not substantially exposed to adverse environmental conditions. In some positions, the worker may be subject to noise, vibration, mechanical hazards, electrical hazards, chemical hazards, or atmospheric conditions that affect the respiratory system or the skin
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase