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Recology · 1 day ago

Customer Service Representative 1

Washington, United States

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Recology is an ecologically innovative company committed to protecting the environment and sustaining communities. They are seeking a Customer Service Representative to provide efficient and courteous customer service by telephone and personal contact for routine issues.

RecyclingSustainabilityWaste Management

Responsibilities

Answers telephone or greets customers at counter

Provides information about collections, rates, billing, and account status promptly and correctly

Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments

Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties

Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status

Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service

Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate