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Cox Enterprises · 1 day ago

Supervisor, Client Service Quality (Ready Logistics)

Phoenix AZ

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $89K/yr

3+ years exp

Cox Automotive is a leader in transforming the automotive industry through innovative technology and exceptional service. They are seeking a Supervisor of Client Services who will be responsible for team engagement, client experience, and profitability across logistics services, while also training and developing their team to meet business objectives.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Supervises Client Services Team

Coach, develop, and empower team members and create a cohesive team environment between team members in the field and home office

Champion our LDM operating model and ensure team engagement and objectives are achieved

Establish a cadence of communication and touch points to ensure client expectations and performance metrics are clear and aligned across all team members with guidance from manager

Establish and deliver success criteria for achieving business goals and objectives

Introduce client transparency and reporting via various media (e.g. scorecards, VoC, etc.)

Partner with peers across Operations, and other Cox Automotive support teams to ensure that all aspects of their team are optimal

Demonstrate business acumen and analytical skills required to support key performance indicators, goals and objectives, and profitability goals

Support desired team member satisfaction, sales objectives, client experience and margin goals

Logistics sales and profitability: support/develop/implement plan to improve the following: - Process redesign, system and tool strategy and implementation, operating metrics tracking/ranking, incentive systems, partner with LDM

Qualification

Client Services ManagementTeam DevelopmentBusiness AnalyticsLogistics ExperienceNegotiation SkillsServant LeadershipChange LeadershipMatrixed Environment Experience

Required

High School Diploma/GED and 5 years' experience in a related field (automotive industry and/or logistics). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline (Business Administration, Supply Chain Management, Finance, Economics) and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience

Proven change leader

Servant leader with proven ability to develop high performing teams

Demonstrated ability to operate effectively in highly matrixed environments

Demonstrated track record of assessing, developing, and empowering talent

Demonstrated track record of business analytics insights and cost management

Strong negotiation skills and the ability to influence others