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Caterpillar Inc. · 1 day ago

Product Service Engineer

Mossville, IL

Full-time

Onsite

Mid Level

$113K/yr - $169K/yr

4+ years exp

Caterpillar Inc. is a global team focused on building sustainable communities through innovative technology. The Product Service Engineer will support the Electrification & Energy Solutions Division by ensuring customer satisfaction and product quality for the ePowertrain product line through product support execution and continuous improvement initiatives.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Answer dealer inquires using the Global Dealer Solutions Network (GDSN)

Product defect analysis and investigation

Support Continuous Product Improvement (CPI) projects as Product Support’s SME

Develop and implement product support plans for New Product Introduction (NPI) programs

Writing technical specifications and instructions to ensure product quality and performance

Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies

Evaluating production processes to identify defects in manufacturing and design. Modifying designs to maximize production efficiency and product quality

Tracking and managing the status of projects from inception to release

Qualification

Product Support ExecutionTechnical Specifications WritingProduct ImprovementService ExcellenceTechnical ExcellenceCustomer FocusEffective CommunicationsProblem SolvingHumilityOpenness to DiscoveryTeam-orientedEmotional IntelligenceCommunication Skills