Libsyn · 2 days ago
Podcaster Support I
United States
Full-time
Remote
Entry Level
$45K/yr - $62K/yr
1+ years expLibsyn is a premier podcast hosting platform founded in 2004, dedicated to empowering podcasters worldwide. The role involves providing support to customers across podcast hosting and monetization platforms, helping them achieve their podcasting goals and educating them on best practices.
Media and EntertainmentPodcastWeb Hosting
Responsibilities
Being an active member of our support team, answering customer questions that come in through multiple channels (email, social media & live chat)
Supporting podcasters across our various products (Libsyn, MyLibsyn & Glow)
Helping our customers make the best use of our products
Educating customers on best practices within the industry
Interfacing with related 3rd party services that our customers use (Apple Podcasts, Spotify, etc)
Troubleshooting easy-to-medium complexity issues and escalating tickets, as needed
Working in a collaborative environment and striving to make the team better
Qualification
Required
Excellent written and verbal communication skills
The ability to translate technical information in an accessible manner to non-technical users
A strong desire to learn and understand the products and share that knowledge
Identify and accurately diagnose technical issues
Strong problem solving skills, especially when dealing with limited information based on customer input
Experience working in Zendesk or similar ticketing systems
Basic understanding of DNS, HTML, CSS and XML
Experience with either Windows or MacOS
Familiarity with popular podcast client applications (Apple Podcasts, Spotify, Google Podcasts, etc)
Bachelor's Degree or 1-2 years of experience in a related position
Preferred
Experience installing and configuring WordPress websites
Audio recording, editing and encoding experience
Familiarity with various media formats: MP3, M4A, JPG, PNG, MP4
Ability to design and implement escalation policies and procedures
Experience writing documentation for internal knowledge base
Benefits
Medical Coverage
Employer Paid Dental and Vision Coverage
Employer Paid Short-Term and Long-Term Disability Coverage
Employer Paid and Voluntary Life Insurance
401(k) Saving Plan
Paid Vacations and 14 Paid Holidays
Opportunities for Flexible Work Arrangements
Educational Opportunities
Company
Libsyn
Libsyn is an online platform that enables its users to share podcasts.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$29.75MKey Investors
Camac Partners
2022-03-15Post Ipo Equity· $4.75M
2021-06-07Post Ipo Equity· $25M
2017-01-01IPO
Leadership Team
John W. Gibbons
Interim Chief Executive Officer
Greg Buretz, D.Sc.
Chief Technology Officer
Recent News
2025-04-10
Company data provided by crunchbase