NEOGOV · 2 days ago
IT Program Manager
Wickenburg Town Hall, AZ
Full-time
Onsite
Mid, Senior Level
$67K/yr - $93K/yr
3+ years expNEOGOV is seeking an IT Program Manager responsible for managing the day-to-day information technology operations and overseeing IT-related projects. The role involves providing technical assistance, evaluating and configuring hardware and software, and ensuring the integrity of the systems and network.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages the day-to-day operations of the Town’s IT environment and provides technical assistance to staff in various departments
Evaluates, configures, installs and tests network and end user related hardware and software
Develops, periodically reviews and provides recommended update protocols and standard operating procedures to assure the integrity of the systems and network
Sets up user accounts, desktops, laptops, tablets, cell phones, and troubleshoots issues to isolate and diagnose system problems, assures that all workstations operate correctly and critical applications are performing well
Troubleshoots and resolves issues for a variety of applications and systems including but not limited to Windows Operating Systems, TCP/IP protocols, Cat-5/6 cabling/punch down, Ethernet, and Wi-Fi knowledge
As needed, restores files and directories from backups, assure that the backup process is operating properly
Maintains RSA key fobs
Manages telecommunication systems including support, maintenance, enhancements, diagnosis, analysis and documentation
Oversees and maintains VoIP telephone system
Develops a Technology Department Strategic Plan and annual repair/replacement budget
Performs project management activities including but not limited to development of project scope and objectives, funding needs, delivery schedule, implementation and user training
Orders desktops, laptops, tablets, cell phones, printers, and other IT related equipment utilizing established guidelines
Performs other duties as assigned or required
Qualification
Required
Bachelor's degree and 3 years of related and progressively responsible experience; or an equivalent combination of directly related education and experience
Valid Class D Driver's License
Customer service principles
Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities
Microsoft 365
Microsoft Active Directory
Microsoft Windows Servers, Domain Controllers, various brands of printers and network equipment (firewalls, wireless access points, routers, and switches), systems design and development process, including installation and operational management
Knowledge of telecommunication equipment, including IOS and Android devices
Using computers and related software applications
Identifying, analyzing and solving problems
Communicating with technical and non-technical audiences
Using basic tools, equipment and procedures for repairing computers, peripheral devices, and telecommunications equipment
Analyzing hardware and software malfunctions and determining effective solutions
Communication, both verbal and written, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
Benefits
Customized Health Package
Retirement Security
Complete Leave Packages
Employee Assistance Program (EAP)
Wellness Program
Additional Perks
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase