Georgia Southern University · 1 day ago
IT Support Analyst
Statesboro, GA
Full-time
Onsite
Entry Level
$19.23/hr - $19.23/hr
1+ years expGeorgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals.
EducationHigher EducationUniversities
No H1B
Responsibilities
Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery
Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations
Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information
Qualification
Required
High School Diploma or equivalent
Excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations
Ability to support various constituencies served by the University
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
Ability to learn and adapt to new technologies
Capacity for quick response to customer needs
Ability to analyze and troubleshoot common desktop/client/server problems and escalate advanced issues
Ability to use independent judgment
Ability to work independently as well as in a team
Ability to manage multiple projects, meet deadlines and adapt to frequent change
Knowledge of application servers and installed information systems
Knowledgeable about hardware and software, integrated systems, and event driven programs
Effective communication (verbal and written), organizational and human relations skills
Effective, problem-solving, time management, analytical, and detail orientation skills
Preferred
Bachelor's Degree
One (1) year experience in related work, including customer service experience
Company
Georgia Southern University
Georgia Southern University is the state’s largest and most comprehensive center of higher education south of Atlanta.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.55MKey Investors
Foundation for Opioid Response EffortsU.S. Environmental Protection Agency
2025-07-30Grant· $0.53M
2022-06-28Grant· $0.03M
Leadership Team
Katrina McNair
Chief Audit Officer
Recent News
2025-09-28
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