This job has closed.

Rally Credit Union · 1 day ago

Vault Teller

Pharr, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Rally Credit Union is seeking a Vault Teller to manage cash operations and supervise teller staff. The role involves ensuring excellent member service, maintaining knowledge of credit union products, and overseeing daily operations of ATMs.

CreditFinanceFinancial ServicesLending

Responsibilities

Maintains excellence in delivering member service and exceeding the credit union and department service standards; greet and welcome members to the credit union in a courteous, professional, and timely manner, ensuring prompt, accurate and efficient member service and/or transactions

Answers member and staff questions, solves problems, and assists with complex transactions and sensitive member issues. Explains policies and procedures to members

Assumes responsibility for ensuring and performing efficient, effective, and professional front line operations. Assists with assignment and distribution of workflow

Supports and encourages employees to actively cross sell Credit Union products and services

Maintains an up-to-date and comprehensive knowledge on all Credit Union products and services that are handled or promoted such as electronic services, debit and credit cards, money orders, and safe deposit boxes

Fostering a teamwork attitude to ensure all credit union goals and objectives are achieved

Ensures that personnel are well trained, effective, and optimally utilized. Provides instruction regarding policy, procedure, and service and product offerings. Will assist in training and developing employees

Makes judgments for staff (within limits of authority) pertaining to cashing and/or accepting checks or drafts

Investigates staff out of balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that staff and vault balance at the end of each day and that all monies are secured in accordance with established procedures

Scan daily work and perform such other functions that might be needed from time to time and assist others to complete tasks and work assignments

Reconcile branch reports and GL accounts as required

Performs procedures for opening and closing of operations, including vault, alarm, and door duties

Notify manager of surveillance system, ATM, alarm systems, drive thru and branch equipment malfunctions, dispatch service as necessary

Adheres to dual control processes and audits cash drawers as required

Adherence to security, internal control procedures, policies, mandatory training, compliance, product, and credit union training

Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations, including robbery procedures

Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions

Responsible for completing BSA/AML compliance training annually

All other duties assigned

Qualification

Cash handlingCustomer serviceBSA/AML complianceTeam leadershipTechnical assistanceTrainingDevelopmentProblem solvingCommunication skills

Required

High school Diploma/GED is required

Minimum of two (2) years prior experience in financial institution in teller area or one (1) year in financial teller area and one (1) year comparable experience in decision making and cash handling

Position involves wrist / hand manipulation; restriction to workstation for extended periods of time; ability to lift to 50lbs.; ability to bend stoop and reach overhead

Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents

May be required to stand for extended periods of time

Communication abilities required by this job includes clarity in speech and hearing for effective staff/member interaction

Must be able to drive a vehicle and have a valid Texas driver's license

Must be flexible and willing to travel or relocate to different branches, as scheduled, or needed

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team

Must have a strong ability to read and carry out various written instructions and follow oral instructions

Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public

Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be capable of exercising highest level of discretion on both internal and external confidential matters

Personal computer with windows environment, debit card imprinter, calculator, scanner, ATM/ITMs, currency counter, drive-thru equipment, cash advance terminal, copier, cash advance terminal, and cash machines