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LinTech Global, a Dexian company · 1 day ago

Service Desk Lead

Alexandria, VA

Full-time

Onsite

Senior Level, Lead/Staff

9+ years exp

LinTech Global is looking for a Service Desk Lead to support an Important Government Client. The role involves managing technical personnel and overseeing service desk operations, ensuring effective incident and problem management, along with customer service excellence.

Cloud InfrastructureCyber SecurityDevOpsInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

9 years of experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service

3 years of experience managing technical personnel, including performance management, training, scheduling, workload assignment, coaching, and conflict resolution

2 years of experience with ServiceNow platform and M365 products in a production environment, with configuration and leveraging experience for ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, M365 Teams, and Exchange Online

Qualification

ServiceNowM365 productsHelpdesk supportIncident managementProblem managementCustomer servicePerformance managementConflict resolutionInformation Assurance Technician Level IIInformation Assurance Management Level IIBachelor's degreeRemote troubleshootingHardware supportSoftware supportTrainingSchedulingWorkload assignmentCoaching

Required

3 years of experience managing technical personnel, including performance management, training, scheduling, workload assignment, coaching, and conflict resolution

Information Assurance Technician (IAT) Level II

Information Assurance Management (IAM) Level II

Bachelor's degree from an accredited university in computer science, information systems, business administration, information technology, Engineering or related technical field

Active DOD SECRET CLEARANCE

Benefits

Open Paid Time Off

Paid Holidays

Company-paid Life/AD&D

Company-paid Short Term and Long-Term Disability

Health Insurance with Company Contribution

401k Plan with Company Match

Employee Recognition Program

Opportunity for Employee Referral Bonus

Opportunity for annual Performance Bonus

And much more!

Company

LinTech Global, a Dexian company

LinTech Global, a Dexian company, provides Enterprise IT Infrastructure Support; Agile and DevOps Application Development; Financial Management and ERP Implementation; Cybersecurity; Virtualization; Cloud, and Health IT services to the U.S.

Founded in 2007

Farmington Hills, Michigan, USA

201-500 employees