Client Success Manager / Senior Client Success Manager – North America jobs in United States
cer-icon
Apply on Employer Site
company-logo

WiredScore · 1 day ago

Client Success Manager / Senior Client Success Manager – North America

positionNew York, United States
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date2+ years exp

WiredScore is a global organization that sets the standard for digital connectivity and smart technology in buildings through certification and education. They are seeking a Client Success Manager or Senior Client Success Manager to manage a strategic portfolio of clients, focusing on renewal revenue, upsell opportunities, and client health.

ConsultingReal EstateTelecommunications
check
Culture & Values
Hiring Manager
Florencia T.
linkedin

Responsibilities

Own renewal outcomes across your client portfolio, driving high retention through proactive engagement and clear articulation of value
Identify, qualify, and develop upsell and expansion opportunities, partnering closely with Sales to convert opportunities into revenue
Build and nurture multi-threaded relationships across client organizations, from day-to-day operators to senior decision-makers
Act as a trusted advisor, helping clients understand how WiredScore supports their broader commercial, leasing, and tenant-experience goals
Lead executive-level conversations, including renewal discussions, strategic reviews, and value-based presentations
Proactively manage client health by identifying risks, addressing challenges early, and ensuring consistent delivery of value throughout the client lifecycle
Translate WiredScore’s product and insights into clear, outcome-driven narratives that resonate with different stakeholder audiences

Qualification

Client Success ManagementAccount ManagementRenewal Revenue OwnershipSaaS ExperienceCRM Tools ProficiencyPresentation SkillsRelationship ManagementCommunicationStrategic ThinkingOrganizational Skills

Required

2–6+ years of experience in Client Success, Account Management, or a comparable client-facing role. (4+ years for Sr CSM)
Demonstrated ownership of renewals, retention, or revenue-linked client outcomes
Strong experience presenting to and managing relationships with senior stakeholders
Excellent written and verbal communication skills, with the ability to distill complex ideas into clear, compelling messages

Preferred

Experience in SaaS, proptech, or real estate preferred
Proven ability to identify and develop upsell or expansion opportunities within an existing client base
Strong presentation and storytelling skills, including leading QBRs
Familiarity with CRM tools (e.g., Salesforce, G-Suite, Slack) and structured account planning
Interest in (or experience with) commercial real estate, tenant experience, or technology-driven marketplaces

Benefits

Minimum 20 days of paid leave
L&D budget of $1000 per person per annum
Health and dental insurance
Hybrid working (including a ‘work from anywhere’ week per quarter)
Enhanced maternity and paternity leave

Company

WiredScore

twittertwittertwitter
company-logo
WiredScore is the company behind Wired Certification, the international digital connectivity rating system for commercial office buildings.
dateFounded in 2013
location
New York, New York, USA
people-size51-200 employees
web-link
https://wiredscore.com/

Funding

Current Stage
Growth Stage
Total Funding
$24M
Key Investors
BeringeaBessemer Venture Partners
2022-06-29Series B· $15M
2019-10-15Corporate Round
2018-10-22Series A· $9M

Leadership Team

leader-logo
Arie Barendrecht
Non Executive Chairman
linkedin

Recent News

Zawya.com
Arada Central Business District awarded WiredScore Platinum
2025-07-18
Zawya.com
Tatweer Misr sets a new benchmark as Egypt’s first real estate developer to achieve SmartScore Platinum Certification rating
2025-03-01
Company data provided by crunchbase