IT APPLICATION SUPPORT SPECIALIST jobs in United States
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City of Pinellas Park ยท 1 day ago

IT APPLICATION SUPPORT SPECIALIST

positionPinellas Park, FL
timeFull-time
remoteOnsite
seniorityEntry Level
money$24/hr - $24/hr
date1+ years exp

The City of Pinellas Park is seeking an IT Application Support Specialist to provide first line software application support for their IT department. The role involves troubleshooting, diagnosing, and repairing software applications, as well as providing data and systems support to City employees.

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Responsibilities

Provide tier 1 technical support for software applications utilized by the City of Pinellas Park
Answer support desk calls and assigned work tickets to review, identify, troubleshoot, and resolve software application functionality issues and user account and permissions issues
Create and configure user accounts, troubleshoot permissions, and support software access for City employees
Create or maintain digital reports and dashboards to assist with data management
Work with customers to validate issues and resolutions
Collaborate with team members to diagnose reported issues and implement solutions
Identify and escalate issues requiring attention at a higher level of support
Obtain understanding of application systems utilized by the City
Create, prioritize, and document reported issues using the IT support ticketing and tracking system
Document support work and issue resolution in department knowledgebase
Perform other related tasks as assigned

Qualification

Software application supportSQL queryingSSRS report developmentERP system supportRole-based securityTechnical support skillsOralCustomer serviceInterpersonal relationshipsResearch technical resourcesWritten communication

Required

Associate's degree required
A minimum of one (1) year of work experience in software application support is required
Requires being fingerprinted and successfully passing a background screening
Employees are required to pass the CJIS Training and National Incident Management System (NIMS) training courses identified for their position and listed in the most recent version of the NIMS Training Guide within one (1) year of placement into this position
Requires a valid Florida driver license

Preferred

Bachelor's degree preferred, from an accredited college or university in Computer Science or a related field

Company

City of Pinellas Park

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City of Pinellas Park is a government administration that offers municipal services to the community.
dateFounded in 1912
location
Pinellas Park, Florida, USA
people-size501-1000 employees
web-link
https://www.pinellas-park.com/

Funding

Current Stage
Late Stage
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