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Gigs · 1 day ago

Solutions Engineer

San Francisco, CA

Full-time

Hybrid

Senior Level

5+ years exp

Gigs is building a platform that enables tech companies to embed global connectivity into their products. The Solutions Engineer will act as a technical partner for customers, helping them plan and execute API integrations, while collaborating with various teams to ensure successful implementations.

SoftwareSubscription ServiceTelecommunicationsWireless

Responsibilities

Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success

Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path

User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience

Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline

Cross-functional coordination: You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently

Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality

Commercial Strategy: Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it

Qualification

API integrationsTechnical aptitudeProject managementProduct ManagementCommercial StrategyProactive mindsetCommunication skillsCreative problem-solving