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Google · 1 day ago

Senior Chrome Consumer Support Specialist, gUP WSE

Boulder, CO

Full-time

Onsite

Senior Level, Lead/Staff

$137K/yr - $200K/yr

8+ years exp

Google is a leading technology company dedicated to creating products and services that enhance the world. They are seeking a Senior Chrome Consumer Support Specialist to drive user support and feedback strategies for Chrome, ensuring seamless product launches and optimizing user experiences.

AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Work collaboratively with product teams and central gUP teams. Drive operational and cost efficiencies via support workflow optimizations

Leverage thoughtful AI and automation support to millions of users. Partner with other consumer support managers (Chrome and non-Chrome) to provide support-driven insights into the product experience, and build better self-serve solutions for users

Anticipate the impact of product launches on the Chrome support team and its users. Streamline support preparation workflows and identify and address potential launch obstacles

Manage complex and time-sensitive projects or escalations. Maintain an understanding of product features and functionality to provide effective support

Stay up-to-date with industry trends and best practices in product support and launch management. Share best practices and insights with stakeholders across the organization, fostering a culture of continuous improvement. Contribute to a positive and collaborative team environment

Qualification

Technical project managementLarge Language Model (LLM)Data analysisCross-functional collaborationUser-centric product developmentAdaptability

Required

Bachelor's degree or equivalent practical experience

8 years of experience in a technical project management or a customer-facing role

Preferred

Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field

Experience in leading and influencing complex efforts that span multiple teams and functions

Experience with Large Language Model (LLM) based support solutions and the application thereof

Ability to distill complexity into simplicity, draw insights from data, and recommend and execute a path forward

Ability to work with ambiguity, and manage through change

Benefits

Bonus

Equity

Benefits

Company

Google

Glassdoor4.4

Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.

Founded in 1998

Mountain View, California, USA

10001+ employees

https://www.google.com

H1B Sponsorship

Google has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8763)

2024 (8872)

2023 (9682)

2022 (11626)

2021 (9109)

2020 (9785)

Funding

Current Stage

Public Company

Total Funding

$26.1M

Key Investors

Andy Bechtolsheim

2004-08-19IPO

1999-06-07Series Unknown· $25M

1998-11-01Angel· $1M

Leadership Team

Sundar Pichai

CEO

Thomas Kurian

CEO - Google Cloud

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