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Koniag · 1 month ago

Computer Operator I

Gallup, NM, USA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Koniag Advisory Business Solutions is seeking a Computer Operator I to support government customers in Gallup, NM. The role involves providing technical support for various hardware and software systems, ensuring smooth operation and minimal disruptions in IT services.

Financial ServicesImpact InvestingWealth Management

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Supported hardware includes but is not limited to laptops, desktops, servers, thin clients, video conference systems, tablets, and phones. Supported system types include but are not limited Accounting (United Financial Management System), Windows operating systems, Microsoft Office, and other supported software

Receives requests for the resolution of hardware or software problems that may require in-depth research

Analyzes customer problems and researches for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem

Provides technical assistance to current and potential users so that information technology systems have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software

Demonstrates processes and provides orientation for new users. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities

Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques. Consults with customers regarding potential system or program upgrades

Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client-server software

Uses detailed reference material, sophisticated diagnostic equipment, and complex diagnostic software to identify and resolve internal system and network conflicts

Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs upgrade of hardware to include processors, memory, fixed storage, and installation of network interface cards (NICs) or enhancement cards

Installs and configures workstation or network operating systems and application software on a wide range of configurable information systems devices

Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms

Configures workstation security parameters

Troubleshoot and correct software problems to include resolving conflicts between applications, hardware, and/or device conflicts, and operating system faults

Detects and removes computer viruses. Restores and repairs damaged critical data files

Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software

Performs operational tests on equipment in test array or operational configuration before issue or installation to ensure proper operation and absence of hardware, software, device, or network conflicts

Captures, maintains, and tracks warranty data for all fielded systems, advises other support personnel of warranty status, and interfaces with vendors to request and monitor warranty work

Maintains the customer service database for all service requests

Documents and enters all requests for advice and assistance in the customer service database

Receives, analyzes, assigns control numbers, and tracks to resolution all customer requests

Provides familiarization training for users of new equipment and software as required

Interface with Government employees, other contractors, and other organizations

Performs other duties as assigned

Qualification

CompTIA A+CompTIA Network+Windows 10/11 OSActive DirectoryMicrosoft Office 365Basic network troubleshootingMalware removal toolsImagingConfiguration toolsCustomer serviceTechnical supportTroubleshootingCommunication skills

Required

CompTIA A+

CompTIA Network+ OR equivalent experience

Associate degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a closely related field OR an equivalent combination of relevant education, technical training, and 2–4 years of hands-on IT support experience in lieu of degree

Candidates should have 2–4+ years of progressively responsible experience providing technical support in a similar environment, including experience in federal, tribal, or healthcare IT environments

Experience supporting specialized enterprise systems such as Financial or accounting systems (e.g., UFMS)

Proficiency with Windows 10/11 OS

Proficiency with Microsoft Office 365

Proficiency with Active Directory user and computer support

Basic network troubleshooting

Proficiency with malware removal tools

Proficiency with imaging and configuration tools

Ability to use and interpret diagnostic equipment, system logs, and hardware/software reference materials

Hands-on experience supporting desktops, laptops, tablets, phones, thin clients and peripheral devices, video conferencing systems, printers, scanners, and networked devices

Proven ability to diagnose and resolve Windows OS issues, Microsoft Office and productivity software errors, hardware failures and component replacements, application conflicts, device driver issues, and system faults

Experience using diagnostic software, reference tools, and imaging tools

Direct support experience in an Active Directory environment, including user account support, workstation group policies, and basic permissions troubleshooting

Basic understanding of TCP/IP fundamentals, network interface card (NIC) configuration, client/server applications, and virus detection and removal

Experience installing, configuring, and upgrading operating systems

Experience receiving, documenting, and tracking help desk tickets

Experience performing new user onboarding and orientation, informal training on system use and best practices, and support for software installations and hardware setup

Proven ability to interact effectively with end users, government representatives, vendors and warranty providers, and other IT support personnel

Experience performing component upgrades (RAM, processors, storage), installation of interface and enhancement cards, hardware testing and validation before deployment, and warranty validation and vendor coordination

Experience supporting multi-platform hardware in structured IT environments

Skilled at installing and configuring Windows workstation operating systems, standard office software suites, security settings and workstation hardening measures, and device drivers for diverse hardware platforms

Ability to obtain a Public Trust