Thermo Fisher Scientific · 1 day ago
Technical Applications Specialist I
Portage, MI
Full-time
Onsite
Mid Level
3+ years expThermo Fisher Scientific is dedicated to enabling customers to make the world healthier, cleaner, and safer. The Technical Applications & Support Specialist I plays a key role in providing exceptional support, training, and troubleshooting for diagnostic systems to ensure customer satisfaction and instrument uptime.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Provide responsive technical assistance through our Technical Support Hotline, email, and remote tools for both internal and external customers
Diagnose and resolve hardware, software, and system operation issues to ensure instrument uptime and customer satisfaction
Lead root-cause investigations for confirmed product complaints, documenting findings and recommending effective corrective and preventive actions (CAPA)
Deliver engaging on-site and virtual training sessions for customers on instrument operation, assay setup, software workflows, and best practices
Collaborate cross-functionally with Field Service Engineers, Quality, and R&D to resolve performance issues and share insights that drive continuous improvement
Perform performance qualification, correlation, and verification studies to support new instrument or assay implementations in clinical and research environments
Interpret and communicate scientific results clearly, providing expert guidance on assay optimization, calibration, and quality control strategies
Enhance your professional and technical growth by continuously developing both technical expertise and life skills that support long-term career success
Qualification
Required
Associate's degree in Biological Science required
Minimum of 3 years of laboratory or related professional experience required
Strong customer service and interpersonal communication skills
Preferred
Bachelor's degree preferred
Certification as a Medical Laboratory Technician or Medical Laboratory Scientist desired
Training experience preferred
Clinical laboratory experience highly preferred
Mechanical knowledge and abilities regarding instrumentation preferred
Ability to travel up to 20%
Benefits
Competitive remuneration
Annual incentive plan bonus
Healthcare
A range of employee benefits
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
EIN Presswire
2026-01-05
Crunchbase News
2025-12-31
2025-12-25
Company data provided by crunchbase