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Mini Melts USA · 1 day ago

Director of Field Operations

Trevose, PA

Full-time

Onsite

Director/Executive

7+ years exp

Mini Melts USA is a premium novelty ice cream brand focused on operational excellence and customer experience. The Director of Field Operations is a senior leader responsible for scaling regional operations, ensuring profitability and alignment with the company's mission and values, while leading multiple teams across the United States.

Food and BeverageFood ProcessingManufacturing

Responsibilities

Translate Mini Melts’ mission, vision, and values into actionable field strategy and execution

Set clear regional performance targets, priorities, and resource plans in alignment with corporate goals

Partner cross-functionally with Sales, Marketing, Finance, and Corporate teams to ensure operational readiness for growth, promotions, and product launches; executing new programs and service improvements that keep Mini Melts magical

Serve as the executive voice of the field in leadership discussions, providing grounded insights, risk identification, and proposing solutions

Own regional P&L results, driving revenue, contribution margin, and cost efficiency

Track and improve KPIs including sales growth, route profitability, missed stops, and POD expansion

Optimize labor productivity, overtime, spoilage, and routing/service costs

Champion process/product improvements, automation, and data‑driven decision‑making to increase operational excellence

Coach and grow Regional Managers into outstanding leaders who build high‑performing, motivated teams

Establish leadership training and succession plans for RM and DM roles

Foster a culture of safety, accountability, and hospitality, the hallmarks of Mini Melts leadership

Recognize and celebrate top performance and shine a light on great work; build engagement and retention across all field levels

Ensure customer-facing standards (product quality, service levels, merchandising, POS execution) are delivered flawlessly across every region

Act as escalation point for service issues and key accounts, solving problems with urgency and empathy

Partner with Sales and Marketing to deliver promotions, seasonal programs, and new product launches seamlessly

Champion the Mini Melts brand promise of joy, safety, and operational excellence in every region

Drive new market entries and POD growth through collaboration with Sales and Marketing

Evaluate depot infrastructure and fleet capacity to support scale and seasonal readiness

Pilot new service models and technology platforms that enhance productivity and delight customers

Model Mini Melts’ core values of safety, service, and fun in every interaction, because how we show up matters as much as what we deliver

Be the Voice of the Field and Customer, sharing insights that shape decisions and inspire innovation across the organization

Support Regional and Depot Managers in daily operations; safety, inventory, merchandising, routing, and service; ensuring consistency and excellence

Lead field engagement, training, and recognition programs that build pride and drive performance

Monitor branding, merchandising, and POS execution; conduct regular depot visits and reviews

Set expectations, hold teams accountable to company goals, and lead onboarding and training for new managers

Prepare regional updates and share field insights with leadership

Qualification

Multi-site field leadershipP&L ownershipKPI managementCoachingData-driven decision-makingMicrosoft ExcelCross-functional collaborationRouting softwareDigital communication toolsAnalytical skillsChange managementInterpersonal skillsCommunication skills