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Brink’s Inc · 1 day ago

National Product Support Manager

United States

Full-time

Hybrid

Mid Level

$85K/yr - $107K/yr

3+ years exp

Brink's Inc is a leading global provider of cash and valuables management solutions. They are seeking a National Product Support Manager to drive operational excellence and support the CVS product line, ensuring effective processes and superior customer experiences.

Asset ManagementBankingConsultingFinance

Responsibilities

Provide expert guidance on operational processes and procedures for the CVS product line

Drive quality initiatives and ensure compliance with established policies, workflows, and reporting standards

Partner with Sales and Field Operations to manage customer expectations and deliver seamless support

Develop and refine KPIs and quality assurance measures to monitor and improve performance

Act as a product consultant and escalation point for operational support issues

Share best practices through documentation, training, and knowledge transfer across teams and customers

Conduct operational training for CVS Operations and Field Support staff

Analyze performance and quality data to identify opportunities for improvement and implement corrective actions

Lead process improvement projects aimed at reducing costs, improving cycle times, increasing profitability, and enhancing customer satisfaction

Manage projects from initiation to completion, ensuring timely delivery and alignment with business objectives

Qualification

Process improvementKPI developmentProject managementMS-Office toolsCustomer support experienceCommunication skillsCross-functional collaborationOrganizational skillsLeadershipAttention to detailWork independently

Required

High School Diploma or GED

Minimum of 3 years project management experience

Minimum of 2 years experience with MS-Office tools: Word, Excel, PowerPoint and Project

Strong communication, cross-functional collaboration, and project management skills

Travel as required to support operations and customer needs; up to 50% travel

This position is remote with travel requirements to support operations across North Carolina, South Carolina, Georgia, Alabama, and Florida

Preferred

Knowledge of process improvement methodologies (Six Sigma, Lean)

Strong attention to detail and organizational skills

Ability to work independently and manage competing priorities in a fast-paced environment

Proven track record of maintaining standards and integrity

Experience in vault operations and understanding of the armored car business

Demonstrated leadership in operations, product support, or customer support environments

Bachelor's degree in Business, Engineering or related field

Company

Brink’s Inc

Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection.

Founded in 1859

Richmond, Virginia, USA

10001+ employees