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Royal Farms · 1 day ago

Team Leader

Voorhees, NJ

Full-time

Onsite

Entry, Mid Level

$17/hr - $21/hr

1+ years exp

Royal Farms is a retail company seeking a Team Leader to oversee store operations while on duty. The role involves ensuring customer satisfaction, managing team responsibilities, and maintaining high standards of food service and store appearance.

Food and BeverageFood ProcessingRetail

Responsibilities

Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)

Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer

Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members

Oversee the full scope of shift operations as the Person in Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time

Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards

Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)

Consistently follow all safety and security procedures to protect team members, customers, and company assets

Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards

Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance

Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness

Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)

Maintain a clean and organized work area to ensure safe working conditions

Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels

Demonstrate accountability by completing assigned tasks with attention to detail

Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials

Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence

Performs other projects/duties as assigned

Supervises all store employees in the absence of a more senior leader

Qualification

Food Safety CertificationLeadership skillsSupervisory skillsOrganizational skillsTeam developmentBasic business mathAnalytical skillsCommunication skillsDecision-making skills