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BrightView Landscapes · 1 day ago

Senior Claims Specialist

Blue Bell, PA

Full-time

Hybrid

Senior Level

5+ years exp

BrightView Landscapes is a leading landscape company that emphasizes teamwork and personal growth. The Senior Claims Specialist will oversee the resolution of Auto and General Liability claims, providing oversight of Third-Party Administrators and ensuring compliance with corporate risk objectives.

CommercialFacilities Support ServicesLandscaping

Responsibilities

Oversee the end-to-end claims process for Auto and General Liability claims managed by Third-Party Administrators (TPAs), ensuring alignment with corporate risk and compliance objectives

Evaluate and guide TPA performance, including claim investigation, reserving practices, subrogation efforts, litigation strategy, and settlement recommendations

Provide expert-level oversight on complex and high-exposure claims, ensuring coverage positions and liability assessments are accurate and defensible

Maintain ongoing communication with TPAs to ensure timely reporting, status updates, and escalation of issues requiring internal input or executive attention

Support reporting and coordination with excess insurers on significant or catastrophic claims

Analyze claim trends and loss drivers using data from internal and external sources; identify opportunities to improve outcomes and reduce claim frequency/severity

Ensure timely and accurate reporting of claims and developments to internal stakeholders and insurance partners

Collaborate in the development, implementation, and refinement of internal procedures, playbooks, and best practices for claims oversight

Stay current with legal and regulatory developments impacting claims handling, insurance coverage, and contractual risk transfer

Coordinate with field operations to ensure timely incident reporting and appropriate documentation for claim investigations

Build and maintain strong relationships with internal departments, TPAs, legal counsel, brokers, and other external partners

Review and approve TPA reserve recommendations to ensure reserve adequacy aligns with exposure and industry standards

Oversee and evaluate the performance and cost-effectiveness of external vendors, including attorneys, medical consultants, and surveillance firms

Qualification

Claims managementThird-Party Administrators (TPAs)AutoGeneral LiabilityLitigation managementRisk managementAnalytical skillsIndustry knowledgeCommunication skillsRelationship buildingLeadership experience

Required

Bachelor's degree preferred; equivalent industry experience considered

Minimum 5–7 years of experience in claims management with a strong emphasis on oversight of TPAs, litigation management, or complex liability claims

Deep understanding of Auto and General Liability claims processes, coverage, and settlement strategies

Excellent verbal and written communication skills with the ability to influence and educate diverse audiences

Prior experience in a senior-level role (e.g., claims supervisor, senior adjuster, or risk management professional) with responsibility for guiding or auditing TPA performance

Proven ability to build and maintain productive relationships with TPAs, legal counsel, brokers, and internal business units