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Fabick Cat · 1 day ago

Rental Specialist

Cape Girardeau, MO

Full-time

Onsite

Mid Level

3+ years exp

Fabick Cat is the authorized dealer of Caterpillar equipment and has been in business for over 100 years. The Rental Specialist is responsible for managing rental coverage for assigned territories, maintaining customer relationships, achieving sales volume goals, and providing industry-leading customer experiences.

Construction

Responsibilities

Responsible for rental coverage of an assigned territory and/or customers. Provides adequate coverage of assigned territory and/or customers for the specific equipment and attachment rentals and sales they are responsible for through regular contact, including office and job site visits, telephone contact, direct mail, and other appropriate means, in a structured and timely manner

Works closely with customers to assist them with proper equipment solutions, providing professional advice when requested. Consult with the Sales Manager on the management of each account. Arrange your own travel plans

Maintains familiarity with customers' operations and requirements. Maintains a strong knowledge of our customers' markets, focusing on general construction, landscape contractors, residential and commercial construction, industrial sites, and manufacturing. Is aware of general market conditions

Keeps abreast of product updates for products they represent and competitors' products. Keeps Sales Manager informed as to changes in the market

Attains a satisfactory rental and sales volume and profit. Achieves steady growth and increases rental and sales volume across all products and services in their portfolio consistent with profit objectives and company goals

Provides feedback to other customer contact departments within the companies. Informs appropriate managers of all customer comments about their departments and lends assistance where applicable. Work closely with the Credit department to ensure current and correct account status. Participates in the collection of overdue accounts

Works cooperatively with fellow employees. Works closely with other customer contact colleagues in their territory and Rental Counter personnel, supporting their efforts and presenting a consistent, unified message to our customers. The Rental Specialist is responsible for promoting "The Whole Store" to provide customers with value-added solutions and an industry-leading customer experience

Attends meetings and conventions as assigned. Attends company, customer, and association events as the Sales Manager assigns

Reports rental/sales data and maintains accurate records using company-provided technology. Data collection and reporting are integral and essential parts of the Rental Specialist's responsibilities. Must become proficient in the use of the company-provided CRM. Documents customer information, ownership files, customer activity, lost and successful rentals/sales, and other reports as requested by the Sales Manager. Reports must be timely and accurate

Performs other miscellaneous duties as required

Qualification

Construction equipment knowledgeSales experienceCustomer relationship managementMechanical aptitudeMarketing understandingCommunication skillsNegotiation skillsWork independently

Required

Post-secondary education in business or a related discipline or 3+ years of related work experience or training is preferred

Background in construction or aerial equipment sales or rental is a plus

To perform this job successfully, the incumbent must possess the personal and professional qualities expected of a leader in the industry

Must have experience dealing with a fast-paced, transactional business style in varied markets

A strong mechanical aptitude is required. Knowledge of construction and aerial equipment is a plus

There must be a solid understanding of marketing and sales psychology and mathematical and computer capabilities

The individual must be able to work under deadlines, communicate and negotiate with experienced customers, and handle the pressure associated with all situations

The ability to learn quickly and to function independently will help the individual succeed

Strong written and verbal communication skills are a must

A valid driver's license is required

The individual must be willing to travel within an assigned territory and work irregular hours as required