Dell Technologies · 1 day ago
Field Service Engineer 2 (I6)
Knoxville, TN
Full-time
Onsite
Mid, Senior Level
$65K/yr - $84K/yr
5+ years expDell Technologies is focused on providing exceptional service alongside their quality products. They are seeking a Field Service Engineer 2 to deliver outstanding on-site support, collaborating with peers to resolve customer issues and ensure a great customer experience.
Data ManagementInformation and Communications Technology (ICT)Information ServicesInformation Technology
Responsibilities
Triage issues with direction from Dell support
Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
Reseating parts, swap or replace parts, upgrading firmware as needed
Sever testing and validation (running diagnostics, capturing & uploading logs)
Qualification
Required
5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
Experience delivering technical Field Services supporting hardware and software at client sites
Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
Preferred
Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge))
Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent
Benefits
Your life. Your health. Supported by your benefits.
Company
Dell Technologies
Dell Technologies provides essential infrastructure for organizations to build their digital future.
10001+ employees
H1B Sponsorship
Dell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (240)
2024 (247)
2023 (210)
2022 (311)
2021 (323)
2020 (294)
Funding
Current Stage
Public CompanyTotal Funding
$4.5B2025-09-27Post Ipo Debt· $4.5B
2018-12-28IPO
Leadership Team
Todd Edmunds
Global CTO Smart Manufacturing, Edge Compute and Digital Twin
Jillian Mansolf
Senior Vice President & General Manager US Corporate & Public Sector Sales
Recent News
2026-01-06
2026-01-06
Company data provided by crunchbase