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Exotec · 3 days ago

Team Lead, Maintenance & Client Services

Easton, PA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Exotec is a leading company in technological excellence focused on redefining human-robot relationships. The Team Lead for Maintenance & Client Services will oversee on-site maintenance teams, ensuring operational efficiency and compliance with safety standards at client warehouse locations in North America.

LogisticsRoboticsSoftwareSupply Chain Management

Responsibilities

Lead teams of on-site Maintenance Technicians based at client warehouse locations in the North American (Eastern) region, inclusive of recruiting, onboarding, performance management and regular training & development

Support Maintenance Technicians in their day-to-day work by providing technical and operational direction and guidance

Plan and ensure preventative maintenance tasks and other maintenance operations are carried out on time and on schedule

Act as Exotec's local representative, both in-person and remotely, for assigned client warehouse locations

Monitor performance KPIs at client sites, providing regular and timely data reports to appropriate internal and external stakeholders

See that any escalations or system performance issues are resolved as soon as possible, which may include critical travel to assigned client warehouse locations and/or covering Maintenance Technician shifts if needed

Ensure material purchasing stays within budget

Manage any third-party schedules as appropriate, making sure that mandatory equipment inspections are completed within scheduled timelines

Ensure Maintenance team members, external partners and/or contractors, warehouse operators and any on-site visitors are compliant with health, safety and environmental standards and protocol

Participate in client site continuous improvement projects

Qualification

Industrial equipment maintenanceField maintenance managementMechanicalElectrical repairWarehouse automation knowledgeClient relationship managementAutonomous decision-makingProblem-solving skillsCommunication skillsAdaptability in fast-paced environments

Required

10+ years experience in maintaining and repairing industrial equipment and/or machinery, with at least 3 of those years managing field maintenance team(s)

Some knowledge of the warehouse automation, industrial robotics, materials handling and/or logistics space would be highly beneficial

Comfort with up to 50% regular travel to client warehouse sites (predominantly in the northeast/northern regions) or regional corporate office in Atlanta, GA

Excellence knowledge and repair skills in mechanical and electrical maintenance issues

Flexibility with picking up Maintenance Technician shifts in the event of team member PTO and/or sick leave

Strong problem-solving and troubleshooting skills

Excellent communication and rapport-building skills, both internal and external-facing

Ability to maintain, and even repair when necessary, strong, positive partnerships with clients

A comfort and ease working in fast-paced, everchanging environments, like robotics and technology

Able to work and make business decisions or leadership decisions autonomously

Ability to meet physical demands of job: occasional lifting up to 50 lbs & working on equipment overhead and at ground-level