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MassMutual · 1 day ago

Wealth Management Transition Support Specialist

Hartford, CT

Full-time

Onsite

Entry, Mid Level

2+ years exp

MassMutual is a financial services company that focuses on transitioning experienced advisors to their platform. The Wealth Management Transition Support Specialist is responsible for onboarding and providing support to advisors, ensuring a smooth transition process and maintaining high-quality customer service.

FinanceFinancial ServicesInsuranceLife InsuranceRetirement

H1B Sponsor Likely

Responsibilities

Serve as subject matter expert on broker-dealer policies and procedures for external representatives transitioning to the MassMutual platform

Handle all new account opening for the advisor; process client data into back office systems with a high level of accuracy

Ownership of tracking and monitoring ACAT transfers post new account opening

Routinely identify cases that are not in good order and work with appropriate parties to find resolution timely

Ability to research and resolve transition issues as needed

Solid understanding of broker-dealer operations and account opening procedures for direct, brokerage and advisory products

Qualification

Broker-dealer operationsFinancial services experienceClient transition processFINRA / SEC knowledgeCustomer service skillsData entry accuracyOrganizational skillsRelationship building

Required

High School Diploma

2+ years' experience in the financial services industry

2+ years' experience in broker-dealer operations

Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

Preferred

Bachelor's Degree

Experience managing the transition of an advisor's book of business between broker-dealers

Proven ability to build and maintain strong relationships with financial advisors, serving as a trusted partner to support client retention, business growth, and strategic collaboration

Prior experience in advisor on-boarding and client transition process

Knowledge and understanding of FINRA / SEC rules and regulations

Strong organizational savviness and ability to navigate complex situations

Exceptional customer service skills and ability to deliver high quality results on time

Expertise in quickly establishing credibility and developing strong working relationships with internal and external constituents

Excellent data entry skills with a high level of accuracy

Ability to manage multiple priorities in fast-paced and time sensitive environment and adhere to strict deadlines

Ability and willingness to work overtime and/or work a flexible shift arrangement as business needs arise

Benefits

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Company

MassMutual

Glassdoor3.9

MassMutual is a mutual life insurance company that provides investment management and trust services.

Founded in 1851

Springfield, Massachusetts, USA

5001-10000 employees

https://www.massmutual.com/

H1B Sponsorship

MassMutual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (96)

2024 (94)

2023 (66)

2022 (115)

2021 (121)

2020 (73)