Aircall · 1 day ago
Customer Support Specialist - Remote from USA
United States
Full-time
Remote
New Grad, Entry LevelAircall is an AI-powered customer communications platform used by over 22,000 companies globally. The Customer Support Specialist will work closely with customers to identify, investigate, escalate, and advise them on their questions and concerns, directly impacting their ability to run their teams efficiently.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns
Day to day, your interactions with our customers directly impact their ability to run their teams efficiently
Qualification
Required
Excellent written and verbal communication skills
Technical aptitude
Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
Ability to multi-task across different tools and platforms
Willingness to work with multiple teams in an international and multilingual remote/hybrid environment
Preferred
Experience in a SaaS B2B customer support role is a plus
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, internet, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase