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BrightView Landscapes · 1 day ago

Account Manager, Emerald

Livermore, CA

Full-time

Hybrid

Mid Level

$69K/yr - $80K/yr

3+ years exp

BrightView Landscapes is a leading landscape company that emphasizes team growth and client satisfaction. The Account Manager serves as the primary contact for clients, focusing on building long-term relationships, enhancing client portfolios, and ensuring quality service delivery.

CommercialFacilities Support ServicesLandscaping

Responsibilities

Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch

Develop accurate estimates and takeoffs for both new and existing clients as needed

Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner

Generate referrals from existing client base and communicate to the Business Developer

Develop and maintain long-term relationships with clients focusing on all pertinent points of contact

Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met

Lead and facilitate the resolution of client issues or concerns as needed

Ensure renewals of each account within the assigned client portfolio

Proactively listen to potential site enhancement needs of existing clients

Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded

Coordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are met

Support the efforts for hiring, training and coaching the field crews that support the assigned portfolio

Promote compliance of all safety regulations and policies

Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services

Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings

Maintain satisfactory accounts receivable levels and CRM account notes as appropriate

Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information

Other tasks and duties as assigned by Branch Manager

Qualification

Customer service experienceManagement experienceLeadership experienceEffective communicationTeamwork

Required

Associate degree in a business-related field or equivalent experience

Minimum of 3 years of prior customer service, management, and leadership experience with an organization in the landscaping industry or local marketplace

Effective written and verbal communication skills

Ability to coach, develop and foster a teamwork environment