Google · 1 day ago
Top Customer Solutions Developer I, Networking, Google Cloud
Austin, TX, USA
Full-time
Hybrid
Mid Level
CAD$128K/yr - CAD$132K/yr
3+ years expGoogle is a leading technology company, and they are seeking a Top Customer Solutions Developer I to support their Google Cloud Platform team. The role involves providing high-touch support for critical customer workloads, troubleshooting technical issues, and improving customer experiences through proactive solutions.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns
Develop an in-depth understanding of Google Cloud's product technology and developers by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosing problems
Act as consultant and subject matter expert for internal stakeholders in developing, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud
Understand customer issues, advocate for their needs with internal teams, including product and developing teams, to find ways to improve the product, and drive production
Work as part of a team that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work
Qualification
Required
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience
3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development
Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks)
Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go
Experience working with distributed systems, and experience in distributed systems solutions, design patterns, or best practices
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP)
Preferred
Experience in crisis response/escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues
Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform)
Experience developing developer tools (e.g., automation, testing, debugging)
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level
Knowledge of networking fundamentals (e.g., Load Balancing, Cloud Storage, Peering, TCP/IP, etc.)
Understanding of Linux or Unix systems at a System/network administrator level
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
The Indian Express
2025-10-08
2025-10-04
2025-10-04
Company data provided by crunchbase