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Oak Street Health, part of CVS Health · 1 day ago

Regional Director of Operations

Philadelphia, PA

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Oak Street Health, part of CVS Health, is a leading health solutions company dedicated to transforming healthcare. The Regional Director of Operations is responsible for overseeing operational efficiency across multiple centers, ensuring a focus on patient experience, and managing a team of Practice Managers.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Responsibilities

Multi-Center Operational Rigor with a focus on patient experience and engagement

Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients

Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams)

Focus on schedule management, patient responsiveness, and clinical outcomes

Continuously improving sites through proactive identification and improvement of operational opportunities

Problem solving with center level leadership and sustainable solution creation

Best practice sharing and coordination across centers and markets

Implementation of Clinic Operations Programming and Improvements

Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations

Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives

Partner with regional leadership to identify workflow impact across service, outreach, clinical teams

Serve as the Subject Matter Expert in all things operational for corporate initiatives

Leverage best practices when it comes to clinical implementation and project management

Development and Management of Center Operations Leaders

Instill collaborative culture between operational leaders in the region

Onboard, train and coach new Practice Managers, with responsibility for outcomes

Conduct independent operational reviews on performance, quality, and other metrics

Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers

Personify and cultivate Oak Street Health’s mission to rebuild healthcare as it should be within the Region

Qualification

Operational ManagementMulti-Site ExperienceTeam DevelopmentClinical OperationsProblem SolvingInterpersonal SkillsOrganizational SkillsMentorship

Required

5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience

Undergraduate degree required

Incredible level of organization, reliability and independence

A passion for mentorship and team-development

A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

Ability to manage multiple priorities across various stakeholders and departments

Excellent interpersonal skills, ability to work across a matrixed organization

Travel required to centers within geography (80%)

US work authorization

Someone who embodies being 'Oaky'. What it means to be Oaky: Creating an unmatched patient experience, Driving clinical excellence, Taking ownership and driving for results, Being scrappy, Radiating positive energy, Assuming good intentions