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MassMutual · 2 days ago

Global Workforce Management Director

Hartford, CT

Full-time

Hybrid

Mid, Senior Level

5+ years exp

MassMutual is seeking a Global Workforce Management Director responsible for leading the development and execution of global strategies to enhance organizational performance. This role involves managing a team of Strategic Consultants and driving the strategic vision for global workforce transitions while ensuring alignment with organizational objectives.

FinanceFinancial ServicesInsuranceLife InsuranceRetirement

Responsibilities

Lead and Develop Team: Manage and mentor a team of Strategic Consultants focused on global transition activities, ensuring coverage across all operational teams. Ensuring the team maintains effective coordination, communication, and appropriate confidentiality in the work they perform

Strategic Roadmap Execution: Develop and drive the execution of the global workforce transition strategy, including the creation of transition roadmaps and governance standards

Stakeholder Engagement: Consult with senior leadership and business partners to identify transition opportunities, provide recommendations, and facilitate decision-making

Transition Management: Oversee the identification, planning, and execution of work transitions to global partners (e.g., MMI, external vendors), ensuring seamless handoffs and operational continuity. This includes establishing new offshore engagements, modifying existing engagements and coordinating corrective actions for underperforming engagements

Vendor and Partner Oversight: Maintain and enhance relationships with external partners, manage contracts, and ensure business satisfaction through regular performance reviews and issue resolution. This includes monitoring SLA’s and operating results, taking the lead on coordinating performance improvement and corrective action planning as needed

Governance and Reporting: Establish and oversee standards, KPIs, and reporting mechanisms to monitor the performance and impact of global transitions

Enterprise Coordination: Work with the MassMutual Global Business Services (GBS) team to maintain alignment on short- and long-term planning, execution, reporting and governance of offshore activities. Ensure the Operations GWM and MassMutual GBS teams maintain alignment on their activities and avoid duplication of efforts

Continuous Improvement: Identify and implement strategies to enhance productivity, mitigate risks, and continuously improve the global operating model

Change Leadership: Lead organizational change initiatives, fostering a culture of agility, accountability, and inclusivity

Qualification

Global workforce managementStrategic consultingChange managementVendor managementStakeholder managementAnalytical skillsTeam buildingCommunication skillsLeadership experienceProblem-solving

Required

Bachelor's Degree or 8 years of experience in operations, strategy, global or workforce management

5+ years of experience in strategic consulting, operations, or managing large-scale transitions

5+ years people management experience or commensurate leadership experience

Preferred

Proven experience leading cross-functional teams and managing complex initiatives

Strong stakeholder management, communication, and influencing skills

Demonstrated ability to develop and execute strategic plans, manage competing priorities, and drive results in a fast-paced environment

Experience with vendor management, contract oversight, and global workforce operations is highly desirable

Advanced analytical, problem-solving, and decision-making abilities

Customer centricity and a passion for operational excellence

Ability to build and motivate high-performing teams

Strong business acumen, resilience, and self-awareness

Proactive, innovative, and adaptable to changing business needs

Benefits

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups.

Access to learning content on Degreed and other informational platforms.

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.