Exela Technologies · 2 days ago
Customer Service Associate
Los Angeles, CA
Full-time
Onsite
Entry Level
$22.50/hr - $23/hr
1+ years expExela Technologies is a company that values diversity and offers a range of employee benefits. The Customer Service Associate will be responsible for ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high levels of customer satisfaction in a high-visibility office environment.
Enterprise SoftwareInformation TechnologyManagement Information Systems
Responsibilities
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Interact daily with customers, service technicians, managers, and vendors, providing exceptional customer service
Manage incoming and outgoing mail, packages, and deliveries
Maintain office supplies inventory and place orders when necessary
Ensure printers are in working order and restock them with paper
Submit service work orders as needed
Perform basic administrative tasks such as filing, photocopying, and scanning documents
Adhere to all safety procedures and demonstrate high levels of safety awareness
Perform an acceptable volume of work in a timely, efficient, and accurate manner, meeting or exceeding client expectations
Operate peripheral equipment as needed
Notify supervisors of potential hazards and follow security and privacy policies to protect informational assets
Required to stand, walk, grasp, reach, and perform repetitive motions; may require twisting, bending, and climbing
May lift up to 25 lbs. frequently
Possess close vision and the ability to focus
Perform other duties as required and participate in cross-training for other functions
Work in an office environment with occasional exposure to dust, dirt, toner, ink, and other environmental factors
Qualification
Required
High school diploma or equivalent (GED)
Minimum of 1-year customer service-related experience
Proficiency in computer literacy, including Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment
Ability to interface with end-users professionally and with a sense of urgency
Excellent communication skills, both verbal and written
Ability to work effectively both individually and as part of a team
Competency in performing multiple functional tasks
Ability to meet the employer's attendance policy
Benefits
Comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members
Paid time off
Commuter benefits
Supplemental income protection including short term insurance coverage
401(k)-retirement savings plan
Financial wellness resources
Retirement planning services
Company
Exela Technologies
Exela Technologies provides enterprise software for transaction processing and workflow management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$265MKey Investors
PNC BankB. Riley FinancialDelos Capital
2022-06-21Post Ipo Debt· $150M
2022-04-01Post Ipo Debt· $115M
2022-01-28Post Ipo Equity
Leadership Team
Shrikant Sortur
CFO
Fred G Stibor
Chief Accounting Officer
Recent News
Dallas Morning News
2025-10-05
bloomberglaw.com
2025-06-07
Company data provided by crunchbase