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NEOGOV · 1 day ago

Customer Field Representative

Concord, CA

Full-time

Onsite

Entry, Mid Level

$95K/yr - $115K/yr

2+ years exp

NEOGOV is seeking a Customer Field Representative for the Contra Costa Water District, responsible for performing a variety of customer service functions in the field. The role includes installing and replacing meters, conducting water audits, and addressing customer inquiries and complaints.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Turns on and off water service; issues customer service tags to notify customers of water services and changes, leaks, water waste, and related District notifications

Observes condition of meter or other unusual conditions relative to need for repair; conducts checks to identify leaks or non-operational meters; makes routine meter repairs; replaces and installs meters; maintains boxes, lids, and landscape around meter boxes; submits work order requests for higher-level meter maintenance-related tasks

Delivers delinquency and past-due notices; turns off water service for non-payment; collects payment and/or refers to appropriate District staff

Receives, investigates, and resolves customer inquiries, complaints, and requests for service; advises consumers of problems and suggests solutions; refers customers to other departments and agencies and/or creates work order, as appropriate

Conducts water audits by reading and verifying accuracy of meter read, investigating for leaks, repairing meters, calculating water usage and leak adjustment, and completing and submitting work order for billing purposes

Reviews meter readings and re-reads meters to ensure accuracy of readings

Reports water-use violations; assists customers in resolving water volume and pressure problems

Observes and complies with all District and mandated safety rules, regulations, and protocols

Performs related duties as assigned

Qualification

Customer serviceMeter service/repairWater auditsBasic mathematicsRecord-keepingCommunication skillsProblem-solvingTeamworkAdaptability

Required

Equivalent to completion of the twelfth (12th) grade

Two (2) years of customer service or meter service/repair experience

Possession of a valid California driver's license to be maintained throughout employment

Basic practices, tools, and equipment involved in meter reading, mechanics, installation, and repair

Methods and techniques of compiling and evaluating water use data

Methods and techniques of investigating field service-related issues, such as high consumption rates

Typical reasons for high water consumption

Occupational hazards and standard safety procedures as related to vehicle operations

Basic mathematics

Principles and procedures of record-keeping and preparation of reports and correspondence

Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff

The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar

Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed

Learn and understand the organization and operation of the District and of outside agencies as necessary to assume assigned responsibilities

Learn, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed

Learn operational characteristics of meters used in District services

Read and perform minor maintenance and repair work on a variety of types of water meters

Identify and respond to water service issues or refer to supervisor

Read and interpret street maps

Safely and effectively use and operate a vehicle and hand and power tools required for the work

Make accurate arithmetic computations

Maintain a variety of filing, record-keeping, and tracking systems

Understand and follow oral and written instructions

Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments

Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks

Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax

Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

Demonstrate understanding of, sensitivity to, and respect for the diverse socio-economic, racial, ethnic, religious, and cultural backgrounds, diverse abilities, gender, gender identity and expression, and sexual orientation of District staff and communities served

Benefits

Employer-paid medical, dental, vision, and life insurance

Employer-paid short term and long-term disability insurance

Voluntary participation in the Flexible Spending Accounts for dependent care and healthcare reimbursements

Voluntary participation in the 457(b) deferred compensation plan

11 paid holidays plus an additional 16 hours for floating holidays per year

Vacation accrual at 10 days per year during the first three years; 13 days per year accrual in years three to five; with additional accrual increases thereafter

96 hours of sick leave accrual per year

Employer-paid retiree health insurance for retiree and dependents. Local 39 employees currently contribute 2.5% of base pay on a pretax basis for this benefit. Employees hired on or after January 1, 2016, are subject to a 10-year District-service vesting period to be eligible for fully paid retiree medical upon direct retirement from the District. The District contracts with CalPERS for medical benefits.

A defined benefit retirement plan; reciprocity with CalPERS and CalPERS reciprocal agencies. (Reciprocal agency service does not count toward the 5-year or 10-year vesting requirement for fully paid retiree medical.) The defined benefit is 2.35% at 55 for those with classic reciprocity. New hires who are not eligible for classic reciprocity are eligible for the 2% at 62 PEPRA defined benefit.

Participation in Social Security and Medicare

Extensive Wellness Program including 50% employer-paid gym membership, up to $40.00 per month

Health Insurance Credit for self and/or eligible dependents who have other medical benefit coverage

Educational Assistance Program up to $3,000 per year per employee

Employer-paid Employee Assistance Program offering counseling and referral services

Employees receive free admission to Los Vaqueros Reservoir that offers recreation areas, fishing, boating, and hiking trails.

Bilingual services pay

And more.