AIS, Inc. · 1 day ago
Service Desk Tier One
Villa Park, IL
Full-time
Onsite
New Grad, Entry LevelAIS, Inc. is seeking a Service Desk Tier One Technician to provide exceptional customer service through frontline technical support for end-users. The role involves first tier technical and functional support via telephone, email, and remote assistance, as well as on-site visits to clients.
ConsultingInformation ServicesInformation TechnologyWeb Design
Responsibilities
Support our proprietary technology solutions
Perform initial troubleshooting steps remotely with clients
Perform on-site duties at client sites for scheduled visits, project work or emergency service
Install and uninstall systems and software as required
Responsible for the timely return of all service parts obtained for customer repairs
Maintain and update servers and desktops for client environments
Troubleshoot basic network Issues
All other related duties as assigned
Qualification
Required
Exceptional customer service through frontline technical support for end-users
Support our proprietary technology solutions
Perform initial troubleshooting steps remotely with clients
Perform on-site duties at client sites for scheduled visits, project work or emergency service
Install and uninstall systems and software as required
Responsible for the timely return of all service parts obtained for customer repairs
Maintain and update servers and desktops for client environments
Troubleshoot basic network Issues
All other related duties as assigned
Maintain high customer satisfaction and customer relations skills
Must account for your time schedule and work capacity
Responsible for timely submission of required service documentation
Support and manage the overall service measurement framework that determines service efficiency (SLA's)
Learn and follow company policies and procedures
Maintain effective work direction, scheduling, and time management skills
Maintain a clean and organized work environment
Attend all scheduled meetings
Experience with the troubleshooting of hardware, desktop operating systems (Win7/8/10) and software applications, including Microsoft Office
Customer Service and Client Relationship management skills
Excellent communication skills – both written and verbal
Ability to work within a team environment
Must be able to pass a drug and criminal background test
Must have reliable transportation
Must be able to travel to client sites in and around the Chicagoland area on a regular basis
Must be able to lift and carry equipment as needed (50+ lbs)
Demonstrated understanding of basic and fundamental troubleshooting logic
Preferred
Familiarity with Active Directory, Exchange, Office 365
Linux experience
Experience with RMM solutions and ticketing systems
Technical certifications
Benefits
Paid Training
PTO
Paid Holidays
Paid Vacation
Medical & Dental
Simple IRA
Company
AIS, Inc.
AIS, Inc. (All Information Services) is a full-service IT Technology Firm and has been serving our business partners since 2002.
Founded in 2001
51-200 employees
H1B Sponsorship
AIS, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Jeff Pieta
CEO
Recent News
Worcester Business Journal
2022-03-24
Company data provided by crunchbase